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MXE 3500 Bad IP Address

New MXE3500 installation running 3.3.2

I have assigned an IP address of and I can web into the unit and RDP into the Windows server.

Problem is that the DMM that I need to integrate to is in

There seems to be a route set within the MXE for the network to be on the internal eth1 and therefore none of the communications will work.

I have looked all over the documentation and there does not seem to be any meantion of the network address for the Windows server or how to change it to something other than

Or how to change the routes within to delete the route and replace it with a route.

Any thoughts?

Or do I need to open a official TAC case?

Thanks in advance

Everyone's tags (3)

Re: MXE 3500 Bad IP Address

Hi Richard

You hit the following bug

Please find the below link:-

1-There is no routing on your MXE.

2-To change IP address for MXE 3500 from AAI.

Thank you

Please rate all useful information

New Member

Re: MXE 3500 Bad IP Address


I have the same issue on  a new MXE3500 V3 running 3.3.2 and I had to run a patch from V3.3.1 to fix bug CSCtr74486:

Under the "Incorrect Subnet Mask Patch" section the instructions should read:

Step 5 At the command prompt, enter the following commands in the order shown:

cd /mnt/temp
cd CSCtr74486

(takes minute to complete and displays "Patch applied successfully")

Step 6 RDC to the Windows VM. Navigate to the C:\temp\CSCtr74486 directory.

Step 7 Double-click the fix_netmask.bat file to execute the patch.

Step 8 Exit the command shell and SSH session.

That should take care of you.

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