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Community Member

No Web page after upgrade

I upgraded my 4400 to 5.1 and since then I can't get to the web page.  there were no errors and the upgrade completed. I can reset the DMP, get an IP address that appears on the inital splash screen, and even get prompted for a user ID and Password.  At that point it just hangs.  Any quick Ideas?

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Cisco Employee

Re: No Web page after upgrade

Where did you get the DMP-4400  DMS 5.1 image from?

Things to Try:

* Upgrade the DMP to DMS 5.0 again and test access? Can you access DMP as expected?

* If Yes, Please try the Upgrade again to DMS 5.1.  Test access again?

* If fails, reset the DMP to FACTORY defaults by pressing the reset button on the back and

  hold for 10 seconds.  The DMP should come up like it is coming out of the box.

Let us know what happens

T.

Community Member

Re: No Web page after upgrade

Thanks Tomas -

would have gotten the 4400 code off the ET site.

I did not give you all of the information, sorry.  After I enter the username and password, I don't get any web page. So I can't do any GUI things.

Cisco Employee

Re: No Web page after upgrade

Peter,

send me a PRIVATE message with your email

and I will send you some steps to upgrade the DMP not

using the GUI.

Cheers!

T.

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