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New Member

Problem with video thumbnail and presentation on SnS

Hi,

I install DMM and SnS 5.2.0 on vmware. The problems are video thumbnail didn't work (only show static image like movie roll) and if I created video with presentation, the presentation image showed nothing. Is this limitation from vmware version? Thanks.

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Cisco Employee

Re: Problem with video thumbnail and presentation on SnS

In that case, Show and Share should be generating the thumbnails automatically.

Anyway, as you know the VMware version is not officially supported, so, if you want to investigate it further, the first thing to do would be setting up the software in a show and share appliance and see if the same problem happens.

This is as far as I can get in supporting your setup

Regards

Daniel

5 REPLIES
Cisco Employee

Problem with video thumbnail and presentation on SnS

Hi,

It's not a limitation of the vmware version, it's the expected operation. Video thumbnails will just show an image, not the video itself.

Regards

Daniel

New Member

Re: Problem with video thumbnail and presentation on SnS

Sorry if my post wasn't clear enough. The image which is shown on the thumbnail, is not from the video, but it uses default image from Cisco. Please see my attachment

Cisco Employee

Re: Problem with video thumbnail and presentation on SnS

That's a completely different story.

When adding the videos to Show and Share, are you uploading them or just adding a link to an external source? If it's the second one, then, SnS will not be able to generate the thumbnail automatically

Daniel

New Member

Re: Problem with video thumbnail and presentation on SnS

I'm uploading the video.

Cisco Employee

Re: Problem with video thumbnail and presentation on SnS

In that case, Show and Share should be generating the thumbnails automatically.

Anyway, as you know the VMware version is not officially supported, so, if you want to investigate it further, the first thing to do would be setting up the software in a show and share appliance and see if the same problem happens.

This is as far as I can get in supporting your setup

Regards

Daniel

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