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Community Member

"Play in future" tab not working in DMM

Hi forum,

I have trouble with the Play in Future tab which is not working in the DMM. When clicked it starts loading the Java for a brief moment, and then it stays blank like the screenshot which I am sending in attach.

Bear in mind, that the DMM instalation is demo in VmWare. I have Java runtime (1.6.0_20), and tried through IE 8.0, Firefox 3.6.3 & Chrome but still the same result.

Does anyone encountered the same problem?

Regards,

Tiberie

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: "Play in future" tab not working in DMM

Tiberie,

I am running out of things to try other then re-installing the VM...

Some other things to look at...

From the workstation that you are accessing from:

* What is the browser version?

* Clear the browser cache

* Clear the JAVA cache

* What is your browser Language\regional settings set to?

The regional settings must be english/US

T.

13 REPLIES
Cisco Employee

Re: "Play in future" tab not working in DMM

What is the system that you are running VMware version on?

What is the Memory available on the system for this VM?

Requirements and limitations
----------------------------
To use VMware images, a computer running Microsoft Windows 
with at least 4.5GB of RAM (2.5GB for the Digital Media Manager 
and 2GB for Show and Share) and at least 10GB of available 
HDD space is required. If you don't have a single computer 
with this RAM, you can use two and run the images separately.

Given the images are designed for demo purposes only,  it 
is recommended to restart the images before the demo begins. 
Reboot the DMM first and wait until it comes up 
before rebooting Show and Share. 

T.

Community Member

Re: "Play in future" tab not working in DMM

Hi Tomas,

The system version of the images is:

DMM-VM.5.2.0.25

CVP-VM.5.2.0.20

I have 4GB of RAM, and been waiting for + 4GB to arrive soon. In the mean time, I have both the VmWare images running on the same platform simultaneously. I know about the limitation and requirements. Do you think this might be the cause?

Regards,

Tiberie

Cisco Employee

Re: "Play in future" tab not working in DMM

Yes this is most likely the issue. 

You could possibly test by shutting down the Show and Share Server

and have the DMM only running and retry the test.

T.

Community Member

Re: "Play in future" tab not working in DMM

Tomas,

I tried with just DMM running on the machine, still it didn't work.

I'm sending a screenshoot from the startup process, where one process did not load properly for you to check if it's related to the problem.

Regards,

Tiberie

Cisco Employee

Re: "Play in future" tab not working in DMM

The Startup error is not the issue.  The error is an error related to HA which

is not available at this time and has no effect on the operation of the DMM at

this time.

T.

Cisco Employee

Re: "Play in future" tab not working in DMM

Please gather the following snapshots and upload for me:

* DMM Admin Module->Alerts Tab

* DMM Admin Module->Services->DMM Server

Thanks

T.

Community Member

Re: "Play in future" tab not working in DMM

Hi Tomas,

Here are the snapshots.

Regards,

Tiberie

Cisco Employee

Re: "Play in future" tab not working in DMM

Tiberie,

I am running out of things to try other then re-installing the VM...

Some other things to look at...

From the workstation that you are accessing from:

* What is the browser version?

* Clear the browser cache

* Clear the JAVA cache

* What is your browser Language\regional settings set to?

The regional settings must be english/US

T.

Community Member

Re: "Play in future" tab not working in DMM

Thank you again Tomas!

It was the Language\regional settings that kept me from using the Play in future tab. Once I changed them to US/English it worked.

Sincerely,

Tiberie

Community Member

Re: "Play in future" tab not working in DMM

hi all,

i would like to add my experience also, note that also the java JRE should have the same regional settings as the browser.


i had explorer with eng/US but the java JRE in IT, and the play in the futre tab did not work.

i've reinstalled the JRE, for windows users, change the system locale to eng/US first, and now play in the futre works fine.

/BR

Community Member

Re: "Play in future" tab not working in DMM

Hi all,

I have same problem, but it is not a solution to change regional settings for me, because MS Office different formats stopped working.

Thanks,

Elena

Cisco Employee

Re: "Play in future" tab not working in DMM

Elena,

unfortunately, changing the Language\Regional settings to Eng\US is a requirement

for the "Play in Furture" feature.  This is going to be addressed in a Future release.

Another option for you may be to setup a "Proxy" Machine\Device for DMS

Admins to use for scheduling. For Example:

* Setup a Machine for Terminal Services or Remote Desktop with the Language Settings

with Eng\US.  Have DMS admins use this method to schedule events.

* Setup a VMware Machine to do the same as above

I hope this helps!

T.

Community Member

Re: "Play in future" tab not working in DMM

Hello.. I'm running DMM 5.2.2.  I'm having the same issue mentioned in this thread.  I don't have to much knowledge on this.  I see that regional settings need to be changed.  Where does this need to occur?  On the DMM VM box, browser, JRE.  It's not clear to me where these settings need to be changed.

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