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New Member

Unable to reset PWadmin password for video portal 5.1.0.1

Hi,

I am trying to reset the PWadmin password for cisco Video Portal 5.1.0.1 version. I have a reset ISO image provided by cisco TAC. But I am not able to reset the password as getting below error while performing the reset procedure.

grep: /media/1/etc/dmsconfig/udi.xml: No such file or directory
Sorry cannot recignize the version on the system

Please find attached Image i captured for during the reset procedure.

Kindly do suggest, what i missed here?

Thanks in advance ..

2 REPLIES
Cisco Employee

Unable to reset PWadmin password for video portal 5.1.0.1

Hi Sushil,

You probably got the wrong ISO file from the TAC engineer, because the ISO is version-specific. I would recommend you to reopen the TAC case and follow up with him.

One thing you can already check is the name of the file you got. For version 5.1 it should be "reset-5.1.iso", so if it's anything different than that, then, the file you have is probably incorrect.

I hope this helps

Daniel

New Member

Unable to reset PWadmin password for video portal 5.1.0.1

Hi Daniel,

Thanks for the help..

I have cross checked the ISO file & it is correct. I will contact to cisco TAC for the further action on this issue.

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