Uploading a wmv to SnS

[Nick Danyluk]

I have SnS 5.3.10 ( with MXE ) when I upload a WMV file I get a prefilter failed error on the MXE;

Prefilter failed: Error [1]:
Initialization error detected
(Unable to connect NullRenderer filter)
[EC_COMPLETED] Task Execution 215 is now complete. Reason = Failed.

 Does any one know what that means? The wmv file is good, I've played it several times.

[islam.kamal]

Hello

1- Can yu share a screenshot from MXE setting configuration on Cisco show and share , please?.

2-Can you check the licenses of your MXE ?.

3-If you can share the video , i can test it on  my lab?.

Thanks

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[Nick Danyluk]

The MXE is working for video recorded from TCS. It's just the uploading a *some* windows media files. I was able to upload a different wmv file. Why would one file work and another one doesn't. The one that doesn't was recorded from LYNC 2010. I don't know how the one that works was recorded.

[islam.kamal]

Hello Nick

Just disable on MXE setting - uncheck WMV transcoding and after this try to upload your video again , you should get it published , I testes with my lab and evrything is ok when i disable  WMV transcoding , i did not try with enableing WMV transcoding . Do you have any closed caption or slide synchronize?. 

Thanks

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[islam.kamal]

Hello

I have already tested with enable transcode wmv and also work with me perfectly.

Thanks

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[Nick Danyluk]

Huh, I can't get that file to work. I converted it to MP4 and it still doesn't work - unsupported input file format.

I was able to get that file ( once ) to show a thumbnail but, most of the time it doesn't even do that.

That doesn't seem like a work around - turn off transcoding for this ( 1? ) file.

I don't know how to look at the transcoding job that comes from SnS. Did you have to tweek yours? What versions are you running?

I'm going to upgrade SnS to 5.3.12.

[Nick Danyluk]

updating to 5.3.12 ( SnS & DMM ) worked. I tried both allow users to transcode windows media files - checked and unchecked and they both work.

[islam.kamal]

Hi Nick

Good news , yes i have v 5.3.12 .FYI when i asked to disable transcoding for only WMV , not for all videos . This is to make sure issue from your SNS or MXE . So if you disbale MXE for mwv , that means file will be uploaded direct to SNS without MXE , so after you got a problem that means problem from SNS . Any way  for your question above to check logs from Cisco MXE , find the below:-

RDP to your Cisco MXE

C:\Program Files\Cisco\Media Experience Engine\logs

under Logs you will find many LCS logs , each txt file name lCS-X-log  "the X present the day on month" , so you
will get from 1 to 31 , so when you hit a transcoding , you can see which date and catch you logs.

Thanks

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