Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Video file not working, type displayed as HTML ???

Hello,

I am having next issue with a presentation.

It is a test presentation but I could not make the video file to play. This presentation has a couple of logos, text and a viedeo area with the problem I mentioned. When I attached content to it I did the routine procedure but when I push it to DMP it just do not play. I go the designer and open the playlist content I find that this file type is shown as HTML (picture attached).

Any comments or suggestions?

Everyone's tags (6)
6 REPLIES
Cisco Employee

Re: Video file not working, type displayed as HTML ???

If the video is not confidential, can you please upload here so I can test in my

lab?


Also,  Create another template presentation and only add this video

file.


Also, please provide the exact steps that you are using to add

the video content to your DMD presentation.


Also, where is the video content stored?

Please provide the screen capture of the

VIEW SCREEN of the video asset in the

Digital Signage Library.


Thanks


T.

New Member

Re: Video file not working, type displayed as HTML ???

Tom,

The video file is too heavy, is there any other way to share it?

I just added 3 more files to the playlist and I found a problem here:

2 file ext are .ts (do not play)

2 file ext are .mpg

I had never had troubles to play .ts files until now even in stand alone mode.

The process I follow up to display content is the normal:

     ~ Load video file to web server (Apache)

     ~ Load file to media library

     ~ Create a presentation with a playlist

     ~ Add content to the playlist

Here is where the problem shows up .ts files type changes to HTML and .mpg stay as VIDEO. Like I said this is not the first time I use .ts files.

The reason why they have this extension is because that is the way the transcoding software delivers the final video.

Cisco Employee

Re: Video file not working, type displayed as HTML ???

Please try to upload the smaller

.ts & .mpg files like:

QT-ARRRIESGADO.ts

SigmaFull.mpg


I want to look at those files…


Also, if the videos are ftp'd to

the DMP locally, do the videos

play on the DMP directly?


Thanks


T.

Cisco Employee

Re: Video file not working, type displayed as HTML ???

I have tested .ts & .mpg in my lab setup and all is well.

This may be due to the media file itself.


Please download the mediainfo application:


http://mediainfo.sourceforge.net/en


and use this tool to open each problem file and capture

the TEXT view of each file(s) media information and

paste & upload in separate text files.


Thanks


T.

New Member

Re: Video file not working, type displayed as HTML ???

Tom,

Here are the captures, I don't think there is something wrong with the files since they are beng played in another DMP in stand alone.

If you test these videos try them in vertical horientation since I could not make'em play in vertical mode. If you still have the image of my DMD check it out, I thought the video file would be played vertically as weel but it was not. The rectangle is horizontal in a vertical template but the file tries to play horisontal.

Hope I described it fine

New Member

Re: Video file not working, type displayed as HTML ???

Hi Tom,

Any news on this, have you tried it in your lab?

Regards!

1163
Views
0
Helpful
6
Replies
CreatePlease login to create content