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Current General Deployment (GD) Releases:
ESA: 11.0.0-264 WSA: 10.5.1-296 SMA: 11.0.0-115 Email Plug-in (Reporting): 1.0.1-048 Email Plug-in (Encryption): 1.0.0-036

New Member

Account "supervision"

Hello,

In order to supervise my IronPorts, version 7.5.1-102, I needed an account for Nagios.

Therefore I created a user named "supervision" with the "guest" role but it never worked.

Is "supervision" a restricted name ?

Thank for your answer,

Everyone's tags (2)
5 REPLIES

Account "supervision"

Hello Jennifer,

I had not problems creating that user on 7.5.1. What error did you get?

Regards,

Andreas

New Member

Account "supervision"

Hello Andreas,

I had not problems to create this account. In fact, I did it.

My problem comes when I want to use this account. It doesn't work... 

I've used a very sample password: "testTEST"... and the same error:

Error     —     Errors have occurred. Please see below for details.

Invalid username or password

If I try another "user name", it works fine... so I would like to know if you have the same behaviour.

Thanks again,

New Member

Account "supervision"

Hello,

Does anyone try this ? I've tried alson in 7.6 version and i have the same problem whit "supervision" account.

Maybe is the user length a little bit long ?

Thanks

New Member

Account "supervision"

Hello,

Eventually,  Cisco helped me find the answer. I'll  share this in case someone encounters the same  behaviour.

In fact, “supervision” was not a restricted name, nor was the account's length a  problem.

Our ESAs have External Authentication enabled with an  AD which also has an account called  “supervision”.

When I tried to log on, the ESA authenticated this account with the AD before considering the local account.

That’s the raison why  my password never worked.

Best regards,

Account "supervision"

Hi Jennifer,

thanks a lot for sharing your result with us, I should probably have thought of that as well. Good to see you got it solved now, thanks again for sharing, highly appreciated:-)

Andreas

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