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Cisco Employee

CRES and Updater Outage

We are currently encountering problems with one of our data centers which hosts the following services:

Service
Address

Cisco Registered Envelope Service (CRES)

https://res.cisco.com
Cisco Content Security Updates (AsyncOS upgrades, Anti-Virus and Anti-Spam Updates, etc.)https://update-manifests.ironport.com

As a result, you may encounter alerts from your Cisco Email Security Appliances (ESAs) and Cisco Content Security Management Appliances (SMAs).

For example, you may receive alerts such as the following:

The Warning message is:

The updater has been unable to communicate with the update server for at least 1h.

Version: 7.6.3-019

Serial Number: ABCD1234

Timestamp: 16 Jan 2014 15:41:40 -0800

We are currently working to restore services as soon as possible.

Best Regards,

John Hess

Escalation Engineer

Content Security Technical Services

US Toll-Free Customer Support: 1-800-553-2447

.:|:.:|:.

c i s c o

3 REPLIES
Cisco Employee

CRES and Updater Outage

UPDATE:

The issue has been fixed and connectivity has been restored. All appliances should be able to get udpates.

Regards,

Rehan Latif

Engineer

Content Security Technical Services

US Toll-Free Customer Support: 1-800-553-2447

.:|:.:|:.

c i s c o

Community Member

CRES and Updater Outage

Hi,

During the outage, how the new messages are being scanned for SPAM and Virus, when new updates are not available

Cisco Employee

testing reply. Hope this

testing reply.

 

Hope this helps!

-Robert

 

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