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New Member

CRES down?

Is anyone else experiencing issues with CRES this morning?  Several users/recipients are reporting that they cannot open their encrypted emails.  I sent an encrypted test message to myself and it never arrived.  I keep getting timeouts when I try to access the CRES admin page.

4 REPLIES
New Member

CRES down?

Just tested, works for me as of 1:05 PM EST.

Greg

New Member

CRES down?

We are having an issue with users that are using a Citrix virtual desktop.  When you try to view the message it brings up a blank page.

New Member

CRES down?

It looks like it is back up.  I was able to log in to the admin page.  And, the test messages that I sent during the outage had queued up on my ESA device.  Once I retried the queue, all the messages delivered successfully.

Cisco Employee

CRES down?

Our CRES servers did have some unexpected issues earlier in the week.  There was an emergency maintanence performed today to help correct a failing master server that attributed to the issues as you have presented.

If you are still experiencing issues - please let us know, or feel free to open a support case directly, so that we can address the issue direct!

Hope this helps!

-Robert

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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