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CRES shows e-mail in Chinese characters

We have an e-mail recipient who received an encrypted e-mail through the Cisco Registered Email Service (CRES) from one of our employees. When he opens the e-mail, the browser window is white filled with what appears to be Chinese characters. Has anyone seen this before? This is the second time I've seen this happen.

Cisco Employee

CRES shows e-mail in Chinese characters

Yes --- please see the following active thread (w/ an example thrown in for good measure)...


Adding in also that there is an open defect to address:

When Opening an encrypted envelope using IE11 you are incorrectly displayed a page of chinese characters rather than the envelope contents.

Internet Explorer 11

Use the open online function or forward to

Hope this helps!



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CRES shows e-mail in Chinese characters

As Robet has noted this is a known problem, and has been around for some time; about time it got fixed really, Cisco...

The workaround for your recipient is to use "open online".  On the envelope there is a link to open online, if they click that instead of the open button and enter their password it should decrypt correctly.

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