CRES User Account Removal

[Guy Wilkin]

Concerning a corporate managed domain CRES account, what is the best practice to remove users once they are no longer with the organization? It is my understanding that putting the account in a 'locked' state effectively prevents a user from logging into CRES and therefore they cannot view CRES emails unless unlocked by the admin. Is a 'locked' CRES user account permanently deleted from the system after a certain period of time? Or does a request to Cisco need to be made to permanently delete a user account.

Thanks.                

[Robert Sherwin · Accepted solution]

Guy -

It is against CRES policy to delete users. You have the option to select the individual user and set their status to either Locked or Blocked. This will essentially prevent that user from accessing secure emails for the selected account.

If the user is deleted then the email address can be re-registered and would have access to the old emails as well as the ability to use Secure Compose. When a user leaves the company what you really want to do is prevent that account from being used again, so you should set the user status to Locked.

Hope this helps!

-Robert

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[Guy Wilkin]

Robert - Thanks for answering my question. I'm  also curious as to what happens after a user account is locked. Is the user account permanently removed by Cisco after a certain period of time after being locked?

[Robert Sherwin · Accepted solution]

No - we do not go through and clean/remove accounts.  It will just remain locked for the future.

-Robert