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Critical message error

We have upgraded Async OS from 7.1.3 to 7.5.1-028 and we are encoutiering below mentioned error frequently. Also we have noticed Content Rule and Content Rule updates within Ironport Antispam as unavailable. Even after we click update now we still see the Current version as unavailable. has anyone encountered similar issue.

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The Critical message is:

An application fault occurred: ('shared/UpdateSupport.py get_available_updates|127', "<type 'exceptions.KeyError'>", "'asyncos'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|23] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|47] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|179] [util/InternalLibrary.py __call__|771] [antispam/antispam.py __call__|91] [screen/Controller.py executeAction|65] [antispam/antispam.py doGetAvailabilityStatusAction|334] [shared/UpdateSupport.py get_available_updates|127]')

Last message occurred 2 times between Mon Dec 12 20:11:22 2011 and Mon Dec 12 20:25:56 2011.

Regards

Everyone's tags (3)
2 REPLIES
Cisco Employee

Critical message error

Hi,

it would be best if you open a support case with Cisco IronPort to analyze and troubleshoot the issue. Simply navigate to Help and Support - Open a support case.

Best regards,

Enrico

New Member

Critical message error

Hi Enrico,

We just restarted the box and it started updating without any issues.

Regards

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