duplicate quarantine messages

[ChristopherHsu]

Hello all,

We recently just configured and put into production a C150, upgraded from a C10. Ironport Spam Quarantine has been activated. We received our first batch of quarantine messages and there appear to be duplicates.

Example:

harry@abc.com
harry%40abc.com

Anyone have any clues as to what's causing this and how to resolve it?

[staylor_ironport]

Hello,
I would log a support call for this, without digging deaper I would say that you could possibly switch on Alias Consolidation.

[kluu_ironport]

Yeah, instead of consolidation of emails in the End User Quarantien section (Monitor > quarantine), I would disable that and do the email alias consolidation using the ldap routing query.

Call support if you need help with that.