Email Security Plug-in - Doesn't seem to work with right click or save and send

[Starla Rivers]

I've searched the knowledge base but have not located the answer yet.

We have the Encrypt Message plug-in installed to flag the email [SEND SECURE].  This works very well when in Outlook.  It does not seem to work when right clicking a file to send outside of Outlook or performing Save and Send from within Microsoft Office.  The add-in still shows and users are clicking it and the Send button but the emails are not going securely.  We are on Microsoft2010 on mostly XP machines.

How can I get Encrypt Message to work in all instances?

Thank you.

Starla

[Greg Hopp]

It would be nice if Ironport would pay some attention to this (minor) facet of the application.  I was told by Ironport basically that "whatever functionality you get out of it, that's all there is.  Sorry."

I am dissappointed they have not addressed this better, as my users have to remember a special code word in the header of the email to encrypt it and we all know how good users can be sometimes.

This feature does not work at all on Outlook 2003 & Windows 7 Pro 64 FWIW.  I can only hope it works properly on Win7 & Exchange 2010 when we get there.

Good luck Starla,

Greg

[Starla Rivers]

It is even worse now because my users see the button on the ribbon and follow the standard procedures just as they would if they were performing the action within Outlook.  As far as they know, they are fully compliant.  So having the button display when the action won't be taken is worse than no button at all in these scenarios.

Crossing fingers for a meaningful, workable solution....

Starla

[Andreas Mueller]

Hello Starla, Greg,

just checked the release notes, and we actually have this tracked as a defect (65392). Problem is that the behavior is related to a "bug" in Windows, where right click -> Send To -> Mail Recipient does not submit specific Outlook events:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;916656

It's addressed somewhat in the newest version of the pluging (7.2) but only by removing the options that don't work within the right click menu. I agree this nothing you are asking for, but then again, the Micosoft specificly states that "Mail Recipient" has only a limited functionality.

Regards,

Andreas

[Starla Rivers]

Thanks, Andreas.

But when I try to find Email Security Plug-in 7.2 for a C360, nothing comes up.  I only see C370 and C650 and the site won't let me download those.

Starla

[Andreas Mueller]

Hello Starla,

the plugin works for all appliances, no matter where you download it from. Do you get any error when trying to download?

Regards,

Andreas

[Starla Rivers]

Andreas

I am getting an error.  See below for what I'm choosing and the response.  let me know if I'm supposed to be trying to download from another area.

Thanks

Starla

Email Security Plug-in - Doesn't seem to work with right click or save and send	Cisco IronPort Email Security Appliance C370 -  Release:IPAS Filename: CiscoEmailSecurity_7-2-0-039.exe	Remove

Details Release IPAS Filename CiscoEmailSecurity_7-2-0-039.exe Release Date 25/Oct/2011 Description Cisco IronPort Email Security Plug-in (Outlook) Size 32541.84375 KB (33322848 bytes) Router Checksum 0x553f MD5 f0c864697d9e1a3e8f5297062943ac50 Email Security Plug-in - Doesn't seem to work with right click or save and send Save the device to 'My Added Devices' list More Info 'My Added Devices' list could be found by: 1. Clicking on 'My Cisco' Tab and expanding     the 'Added Devices' section. 2. Selecting any task specific product    selector and clicking on 'My Added     Devices' in left pane. Email Security Plug-in - Doesn't seem to work with right click or save and send Set Cisco Notification Alert More Info All 'Cisco Notification Alerts' list could be found by: 1. Clicking on 'My Cisco' Tab and expanding     the 'Support Notifications' section.

Cisco service contract information indicates you are not authorized to download software for the following product(s): Cisco IronPort Email Security Appliance C170 Cisco IronPort Email Security Appliance C370 Cisco IronPort Email Security Appliance C650 To download software for other product(s), remove the software for the product(s) listed above. Or, if you feel this message is in error, please: 1. Email technical support for 24x7 assistance. To expedite your request, please include the following information:          User ID (Cisco.com ID used to download software)          Contact Name          Company Name          Contract Number          Product ID          Desired Software Release or File Name 2. Contact your Cisco Representative, Partner or Reseller to ensure product(s) listed above are covered on a service contract. The Partner Locator link may assist in locating your nearest partner. 3. Associate contracts for those products to your Cisco.com profile using the Instructions found in Profile Manager. After you submit your additional contracts, verification and updates may take up to 6 hours to complete.

[Andreas Mueller]

Hello Starla,

weird, cannot find anything wrong on the download pages. Sorry that you're having problems with that though,  could you open a ticket with support for this please? They can provide you the plugin from a different source as well.

Regards,

Andreas