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Community Member

Error after upgrade C170 to 8.5.6-074

After upgrade home page is «not found».(url: https://ironport/monitor/reports/overview )

What am I doing wrong?

3 REPLIES
Cisco Employee

What browser are you using?

What browser are you using?  IE?  Have you tried w/ different browsers?

Can you also try the following:

Note: When upgrading to an AsyncOS version which includes the fix for this bug, you will have a new configuration setting available in the Graphical User Interface under 'System Administration > General Settings':

Override IE Compatibility Mode: Enabled / Disabled

Per default, the setting is disabled. Instead of applying above mentioned workaround - to disable the compatibility mode in Internet Explorer - you can now set the 'Override IE Compatibility Mode' to 'Enabled' to display the affected web page properly.

-Robert

Community Member

There's a bug in the code.The

There's a bug in the code.

The programmers changed the landing page in the system but didn't parse and update the landing page in the configuration.

I fixed the issue by downloading the configuration file ( .xml ), edit and do a 'find' for this line:

<landing_page>monitor.reports.system_status</landing_page>

and add 'system_' to it as shown below:

<landing_page>monitor.system_reports.system_status</landing_page>

Then, upload it.

 

The system is fine after the upgrade, it just points to a page that the programmers changed and didn't upgrade that line in the config as part of the upgrade.

 

Cisco Employee

Hi,

Hi,

 

this is a defect that can occur after upgrade to 8.5.6-074

 

https://tools.cisco.com/bugsearch/bug/CSCuq38174

 

Workaround:

1.    User can login to cli and create another admin account for GUI use

2.    User can continue to use CLI mode as admin

3.    Administrator can still use direct URL calls to the correct page
for review. Example:
https://172.18.124.51/monitor/system_reports/system_status

 

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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