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New Member

Has anyone upgraded the Ironport ESA to 8.5.6-074 and had the issues of Raid status showing unknown?

Has anyone upgraded the Ironport ESA to 8.5.6-074 and had the issues of Raid status showing unknown? After we upgraded our appliances we are having issues with our ESA appliances showing the RAID status as unknown. When we reported the issue to CISCO we were updated there were no issues reported at all. Could anyone please confirm if you have experienced the same issue. 

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Cisco Employee

We have seen similar

We have seen similar occurrences with customers upgrading - and new defect is being researched and addressed: https://tools.cisco.com/bugsearch/bug/CSCuq96685 

Symptom:
Raid status will be displayed as "Unknown" when issuing the CLI 'version' command or navigating to Monitor -> System Status in the GUI.

Conditions:
This issue is known to occur when a very large number of static routes are present on the appliance.

Workaround:
None

Known Affected Releases:
(4)
7.5.1(EncoreMaintRls)-102
7.6.2-HP(Aria)-014
8.0.1(Venetian)-023
8.5.6(FourQueens)-074

 

New Member

Just taken my C160 and C170

Just taken my C160 and C170 through exactly the same path as Robert describes - both RAID status displays read OPTIMAL. That's good, right?

Cisco Employee

You should see OPTIMAL -

You should see OPTIMAL - meaning the drives in the C170 are in good health/status:

myc680.local> version

Current Version
===============
UDI: C680 V FCH1611V0B2
Name: C680
Product: Cisco IronPort C680 Messaging Gateway(tm) Appliance
Model: C680
Version: 8.5.6-074
Build Date: 2014-07-21
Install Date: 2014-07-29 11:16:34
Serial #: xxx-yyy1611Vzzz
BIOS: C240M3.1.4.5.2.STBU
RAID: 3.220.75-2196, 5.38.00_4.12.05.00_0x05180000
RAID Status: Optimal
RAID Type: 10
BMC: 1.05

 

There are times post-reboot, that you'll see and get notification of RAID sub-optimal --- meaning that the appliance is running through on a health-check of the appliance's RAID.  You should be getting a notification once RAID status has returned to OPTIMAL, or as per the older OS revisions, READY:

myc170.local> version

Current Version
===============
UDI: C170 V01 FCH1428V06A
Name: C170
Description: Cisco IronPort C170
Product: Cisco IronPort C170 Messaging Gateway(tm) Appliance
Model: C170
Version: 7.6.3-019
Build Date: 2013-06-09
Install Date: 2014-09-12 13:52:24
Serial #: xxxxxxD87B39-yyyyyy8V06A
BIOS: 9B1C115A
RAID: 02
RAID Status: READY
RAID Type: 1
BMC: 2.01

New Member

I see in conditions of this

I see in conditions of this bug that "occur when a very large number of static routes are present" ,

Does that mean SMTP Routes or Routes in Routing option ?

 

Cisco Employee

This is static routes --- or,

This is static routes --- or, as you said --- "routes in routing"... or large # seen in Network > Routing.

Not SMTP Routes.

-Robert

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