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Community Member

Ironport blocking teh autogenerated mail any domain

                   Hi All,

I am facing an issue that , ironport is blocking an autogenerated mail.

kindly help in resolving the same.

I would like to thank you in advance.

Regards,

LRN

3 REPLIES
Cisco Employee

Ironport blocking teh autogenerated mail any domain

LRN -

What does message tracking show for this autogenerated mail that is being blocked?

To obtain message tracking from the web interface:

- Go to MONITOR > MESSAGE TRACKING

- Search for the email in question

- Click the 'Show Details' link next to the email in question

Regards,

Robert

Email Content Security Technical Services - RTP, NC

Community Member

Ironport blocking teh autogenerated mail any domain

Hi Robert,

Thanks for your revert.

I am able to see below message in the tracking log

Message 183170 to firewalladmin@stockholding.com bounced by destination server. Reason: 5.1.0 -

Unknown address error ('554', ['Mail from

suggest=websense.com__9j3y6p8k407zfhec@79hk3fmsddet.2-7dpeaq.2.bnc.salesforce.com rejected for policy

reasons.'])

but here I am not understanding why Ironport is changing the sender mail id.

at the same time I am able to see the proper mail id in private mails.

and this strange thing is happeneing only with specific id of specific domins.

Regards,

LRN

Cisco Employee

Re: Ironport blocking teh autogenerated mail any domain

This must be similar to your other thread you have opened.

The email address is valid --->

MX record about stockholding.com exists.
Connection succeeded to mail1.stockholding.com SMTP.
220 mail1.stockholding.com ESMTP
> HELO verify-email.org
250 mail1.stockholding.com
> MAIL FROM:
=250 sender ok
> RCPT TO:
=250 recipient ok

Usually - wth the 5.x.x returns - those are generated from the recipient side.  You would need to investigate from the mail host/Exchange side as to the logs, and what is occurring with that account.  This change in the mail id is done from the Salesforce side for tracking/routing purposes - and not being changed from the ESA.

-Robert

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