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Community Member

Ironport CASE update error

I received the following error on my ironport C150

Can any one help ?

-----Original Message-----

From: IronPort C150 Alert []

Sent: Monday, November 15, 2010 5:02 AM


Subject: Warning <Anti-Spam> CASE update unsuccessful.This may be due to transient network

CASE update unsuccessful. This may be due to transient network or DNS issues, HTTP proxy configuration causing update transmission errors or unavailability of the configured download server.  The specific error on the appliance for this failure is: Error transferring update package dfa_updates ( I/O error opening URL


Version: 7.0.1-010

Serial Number: serial

Timestamp: 15 Nov 2010 05:02:01 +0800

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Cisco Employee

Re: Ironport CASE update error


We are currently tracking an issue related to the static update servers, We are seeing some updates fail when attempting to access these servers. If possible we recommend changing to the defaults in updateconfig , which will point to they dynamic servers at The updates involved relate to both Ironport Anti-Spam (IPAS) and Sophos Anti_Virus. These components will still function however they may not be able to maintain the latest definitions.

You can do this from the CLI using the command updateconfig, or from the GUI by going to the "Security Services" tab then select service updates.

Christopher C Smith


Cisco IronPort Customer Support

Community Member

Re: Ironport CASE update error

I have tried updating from the GUI using the securities services.

But the CASE core files and CASE utilities are still dated 4 July version 3.0.0-031.

Cisco Employee

Re: Ironport CASE update error

The CASE core files and the CASE utilities are not updated as frequently as the other components.  These can be compared to the scanning engine for anti-virus. The Rules, would be updated about every 5 to 15 min where the core files and utilities would generally only get updated when an AsyncOS upgrade is performed or if we push out and update.

Christopher C Smith


Cisco IronPort Customer Support

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