Roberto,
This is could be the result of a serious issue. You will need to contact customer support for additional assistance with this problem. If possible , it would be recommended to start remote access on this appliance so that the support engineer can log into the appliance and diagnose the root cause. With this type of error there is generally no diagnostics or corrective action that can be done from the CLI or the GUI on the appliance.
I would recommend contacting support as soon as possible so we can assist you. If this is your only appliance then this would typically be a P1 issuue.
Via the web
http://tools.cisco.com/ServiceRequestTool/create/launch.do
Via Phone
U.S. Number (650) 989-6533
Toll Free Numbers (support provided in English) U.S. & Canada (877) 641-4766
Europe, Middle East and Africa Asia Pacific Austria 0800-291-753
Australia 1800-204-810
Denmark 08088 9355
China (Northern) 10-800-712-1606
Finland 0800-914-712
China (Southern) 10-800-120-1606
France 0800-917-558
Hong Kong 800-963-430
Germany 0800-182-9035
India 000-800-100-3219
Ireland 1800-555-067
Japan 00531-490037
Italy 800-924612
Korea 00308-12-3361
Norway 800-13466
Malaysia 1800-807-178
South Africa 0800-992-538
New Zealand 0800-449-762
Sweden 020-79-2458
Phillippines 1800-1114-1829
Switzerland 0800-562-763
Singapore 800-492-2109
United Kingdom 0800-917-5578
Taiwan 00801-13-7772
Thailand 001-800-12-0664831
Central America/Latin America Argentina 0800-666-0122
Brazil 0800-891-6450
Mexico 001-866-296-5992
Christopher C Smith
CSE
Cisco IronPort Customer Support
