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Community Member

Occasional "SBRS unable to retrieve" log messages.

I am noticing, a couple of times per month, the following informational
log messages, in short bursts :

Oct 14 13:22:18 hostname mt1: Info: ICID NNNNNNNNNN ACCEPT SG UNKNOWNLIST match sbrs[none] SBRS unable to retrieve


This is a two member C300 cluster with AsyncOS 6.3.5-003
Our Internet link is Gigabit speed.


Transient errors to "phone home" ???


Eric.

1 REPLY
Community Member

Re: Occasional "SBRS unable to retrieve" log messages.

Hi Eric,

The information you are looking for is available in the following article.

http://tinyurl.com/ynf66t

however, if this information appears frequently in the mail logs, please contact IronPort Support for further analysis. Also, check to see the actual reputation score of the IP addresses in Senderbase.org to find if the connecting MTA's have a reputation.

-Kishore

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