I am getting a below error for one domain.users are sending the mail to this domain are getting softbounce with the error Reason:4.1.0 - unknown address error (451 Temporary local problem- please try later}
find error in detail in attachment.
want to clear this error on urgent basis as mails are not receiving to client.kindlyhelp someone on urgent basis.
I check the host status , it is showing up.also check the grep for domain IP, not showing any error, still the mail are soft bouncing.
I'd recommend to get in touch with the Postmaster of the destination mail server in question, as the server seems to have an internal issue as per the provided SMTP response. As specified in the RFC5321, the appliance will retry the deliveries as per bounce profile configuration when a 4xx SMTP response code is being received on delivery connections. As the destination mail server is replying on SMTP commands, the hoststatus is seen as up. However, the destination mail server is temproary defering all deliveries due to an internal issue.
Thanks Martin for your valueable reply, it helps me a lot to face the customer.
Dear martin, can we check the mail queue of ironport, i mean total mails coming in queue for delivery.In tophosts active receipent only shows the some domain detail, i want to check for complete mails in total.
Also is it possible to add the image or logo in disclaimer in ironport.
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