Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Email Security Quick-links: ESA Product Support | SMA Product Support | Email Submission and Tracking Portal | Cisco SecurityHub
Current General Deployment (GD) Releases:
ESA: 11.0.0-264 WSA: 10.5.1-296 SMA: 11.0.0-115 Email Plug-in (Reporting): 1.0.1-048 Email Plug-in (Encryption): 1.0.0-036

New Member

Request for Procedure to replace a faulty hard disk on X1070 hardware

                   Hi,

                   Can I get a procedure document on how to replace a faulty hard disk setup up in RAID 1+0 configuration and the applaince is setup to be part of a cluster. 

Regards,

Many Thanks

2 REPLIES
New Member

Request for Procedure to replace a faulty hard disk on X1070 har

There's a KB article #1271 on replacing a disk "Replacing drives on IronPort appliances":

https://ironport.custhelp.com/app/answers/detail/a_id/1271

Cisco Employee

Request for Procedure to replace a faulty hard disk on X1070 har

Were you able to get the information you need on the faulty drive?  The drives are hot swappable, except on X150/X160 appliances.  Replacing the drive should automatically kick off the rebuild, and should not have any impact on clustering.

Just open a support case with TAC, and we can swap out the drive, if you are still under contract.

Incase the full KB article was reachable...

The full eKB can be found:

https://ironport.custhelp.com/app/answers/list

The drives on a 1U IronPort appliance will no longer be replaced.  Instead, a replacement device will be shipped for any RAID issues.  This applies to the C1xx, M160 and S160 devices.

To replace a drive on a 2U IronPort appliance:

   1. While the system is running normally, unlatch the original drive and slide it out.
   2. Slide in the replacement drive and latch it into place.

To replace a drive on C170 and S170, please kindly see the below document link:

KB article 1815

After a short time, the lights will begin blinking indicating the RAID container is being rebuilt. While the rebuild is happening, you may receive more RAID alerts - this is normal. The rebuild may slow mail throughput on busier systems, but otherwise has no effect on normal operations. This process can take a few hours. After it is completed, the RAID alerts should no longer occur unless there is a new issue.

Note: If two or more drives have failed, replace only one drive at a time! Do not replace the next drive until the Rebuild is complete. This can be monitored from the 'version' CLI command

Note: For instructions on how to return IronPort hardware, see KB article 138.

Hope this helps!

-Robert

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

872
Views
0
Helpful
2
Replies