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Community Member

Senderbase DNS failing?

As of 02/19/2014our Cisco ironport started getting failures on senderbase lookups:

i.e.  SG UNKNOWNLIST match sbrs[none] SBRS unable to retrieve

.... because DNS queries like 49.33.146.216.sb-adfe2ko9.senderbase.org are returning NXDOMAIN

This has happened in the past when Senderbase has had issues but I'm not finding any info on this.

Anyone else having this problem right now?

-Bryan Hance

2 REPLIES
Community Member

Senderbase DNS failing?

Followup to save someone else time:

An update from 02/19/2014 apparently broke some SBRS engines.

Logged into ironnport, ran: repengupdate force

Waited 4 mins for it to kick in. SBRS began functioning normally again.

Hope this helps someone else and saves them a support case :/

-b

Cisco Employee

Senderbase DNS failing?

As with the IPAS and AV updates - it is possible you may have had an issue with a previous update completing, and then staled out the rules --- in which, using the 'force' will prompt the appliance to reachout and grab ALL rules, and reimplement the update in complete... correcting the issue.  If you 'grep' the "updater_logs" - do you see any issues with the updater service... anything outside of the norm?

Hope this helps!

-Robert

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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