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ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn how CUPS integrates instant messaging, phone/calendar presence and phone control with expert Michael Luo. Michael is a senior technical assistance center engineer at Cisco Systems, Inc. He works in the unified communication team which covers CUCM(CallManager), CUPS (Unified Presence), CER(Emergency REsponder/e911), etc. Before that, he worked in UCCX (IPCC Express) team. Michael has more than 15 years of experience in IT industry. Michael worked in China, Hong Kong and US for many IT vendors such as Novell, Sun, Avaya, Cisco. He holds many IT certifications such as CCIE (#6183, Routing & Switching), MCSE, MCNE, OCP, JNCIE. Michael is also a Cisco certified specialist on UCCX and CUPS and is the author of the book, "Deploying Cisco Unified Presence."

Remember to use the rating system to let Michael know if you have received an adequate response.

Michael might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through June 19, 2009. Visit this forum often to view responses to your questions and the questions of other community members.

156 REPLIES

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Is there any information about the CUCIMOC available yet such as SRND or techincal requirements for design? The Flash demo gives us all an idea, can you can give us more details or not until next month?

Such as CUCM requirements. (7.1?)

CUPS needed or not now? (Rumor mill churning)

Whats new in CUPS 7.1 (if that is the next version)

Thanks Michael as always!!

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

For those haven't see the flash demo, here's the link:

http://www.cisco.com/cdc_content_elements/flash/voice/uc_10317/index.html

COCIMOC is a pure client-side plug-in. EFTs (Early Field Test) have been conducted with selected customers. Now this product is in Beta test with more customers.

The ETA of release is mid-July.

CUCIMOC requires CUCM 6.1.3 or above. A new device type - CSF (Client Serivce Framework) has to be presented in CUCM > Deivce > Phone list to support it.

CUCI MOC does not require CUPS, which might be the most attractive part of it. :)

No details on CUPS 7.1 yet. Will keep you posted.

Michael

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi Michael,

I have a customer for whon I have deployed CUCM 6.1(3), Unity Connection 2.1(3) and CUPS.

They now want to deploy a soft client that can be used as a softphone and also to control desk phones.

CUCM is synched with their AD but their corporate messaging platform is Domino rather than Exchange.

Can CUPC work in this environment and, if so, what functionality if any is lost?

The customer has license for SameTime - is this a better option than CUPC? - would I need to install IP Communicator and VT Advantage to provide softphone and video support?

Finally would you recommend upgrading to UC7 before starting the deployment? - the customer is interested in Blackberry integration so I am thinking of doing this anyway to get the better features in CUMC7 - would UC7 provide any benefits for CUPS, CUPC and/or Sametime?

thanks

James

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

The following CUPC features are affected if Domino was used instead of Exchange:

1) CUPC voicemail.

CUPC only supports Unity with Exchange or Unity Connection. Unity with Domino is not officially supported yet.

2) CUPC calendar

CUPC calendar feature ("show me as in a meeting") only supports Exchange.

If customer uses Sametime as IM solution, I'd recommend PCAP (Phone Control And Presence) plug-in with Sametime. PCAP plug-in is like "CUPC lite". It has desk phone and software phone mode. Both can work with VTA to provide video calls.

UC7 provides lots of new features, such as N-node for CUPS, inter-domain federation, CSF (Client Service Framework), CUMC 7, etc.

Michael

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi

Thank you for writing very good book on Presence!

I've got one issue with setup CUPS 6.0.4.1000-4 and CUCM 5.1.3.4000-4.

I cannot see phone presence in CUPC. All other features are working fine. I'm using CUPS 6.0 and CUCM 5.1, so I understand CUPS use SUBSCRIBE/NOTIFY model to get the phone presence. I'm using

Extension Mobility on CUCM and users are associated with phone profiles (also I've set up users to control devices directly) and are logged in. SUBSCRIBE CSS on the SIP trunk is able to reach the

phones' DNs. All devices are in same default Presence Group.

I've done some debugging and I've find out that when I log in to CUPC account, Presence server sends "SUBSCRIBE" message to CUCM, but CUCM response with "503 Service Unavailable". I cannot find

any document how to set up CUPS 6 and CUCM 5. Could you provide me any information how to fix this problem?

Detailed SIP messages below:

----------------------------------------------------

SUBSCRIBE sip:xxxx@10.y.y.y;transport=tcp SIP/2.0

From: ;tag=c7a26e16

To:

CSeq: 1 SUBSCRIBE

Call-ID: 1241623486346935@10.z.z.z

Content-Length: 0

Expires: 7200

Event: presence

Accept: multipart/related

Accept: application/pidf+xml

Accept: application/rlmi+xml

Accept: application/cpim-pidf+xml

Accept: application/aclinfo+xml

Contact: <10.Z.Z.Z:5070>

User-Agent: Cisco-PE/6.0

Supported: eventlist

Via: SIP/2.0/TCP 10.z.z.z:5070;branch=z9hG4bK6cb36502-66f3-43ce-a5ea-9aa28546ee9d

Max-Forwards: 68

----------------------------------------------------

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/TCP 10.z.z.z:5070;branch=z9hG4bK6cb36502-66f3-43ce-a5ea-9aa28546ee9d

From: ;tag=c7a26e16

To: ;tag=222204462

Date: Wed, 06 May 2009 15:24:46 GMT

Call-ID: 1241623486346935@10.z.z.z

CSeq: 1 SUBSCRIBE

Warning: 399 "Routing failed: ccbid=2715 tcpindex=721 socket=10.z.z.z:5070'

Retry-After: 60

Content-Length: 0

were xxxx is buddy extension

10.z.z.z is CUPS

10.y.y.y is CUCM

Kind Regards

Greg

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

"503 Service Unavailable" usually indicates a misconfigured SIP trunk.

Please check the SIP trunk security profile associated with the SIP trunk.

Make sure the SIP trunk security profile looked like this:

1) With the following options checked:

Accept Presence Subscription

Accept Out-of-Dialog REFER

Accept Unsolicited Notification

Accept Replaces Header

2) With the following options unchecked:

Enable Digest Authentication

Enable Application Level Authorization

3) Make sure incoming port is 5060.

Michael

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi Michael

I can confirm that "SIP Trunk Security Profile" is set with all of these options.

Other options in security profile:

Device Security Mode: Non Secure

Incoming Transport Type: TCP+UDP

Outgoing Transport Type: TCP

Do you have any other ideas where I can find answer for this error?

Thanks

Greg

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

We need detailed CCM traces (with SIP options turned on).

Michael

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi

In Attachments you can find relevant traces from CCM.

Thanks

Greg

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Here's the message:

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/TCP 10.X.X.X:5070;branch=z9hG4bKe0a34c90-5f7f-4d23-ad80-eff3950fc709

From: <2002>;tag=d2a02e87

To: <2792>;tag=1926628098

Date: Tue, 09 Jun 2009 11:39:47 GMT

Call-ID: 1244547586995035@10.X.X.X

CSeq: 1 SUBSCRIBE

Warning: 399 "Routing failed: ccbid=46633 tcpindex=5125 socket=10.X.X.X:5070'

Retry-After: 60

Content-Length: 0

Would you know where that "10.X.X.X" and "10.Y.Y.Y" was configured?

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

10.X.X.X is IP address of CUPS

10.Y.Y.Y is IP address of CUCM

I've just replaced real addresses from logs with this ones because I was posting logs. Addresses are configured on servers according to cisco manuals. DNS servers are not in use.

Real addresses are:

10.X.X.X = 10.200.20.70

10.Y.Y.Y = 10.200.20.10

You can replace them back and you will get original logs.

Regards

Greg

Red

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

How may SIP trunks on CUCM side? Could you post the screenshot of each SIP trunk?

Michael

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi

There is only one SIP trunk. I've attached all relevant screenshots.

Regards

Greg

Community Member

Re: ASK THE EXPERT - CISCO UNIFIED PRESENCE SERVER

Hi there,

before I start with real technical questions (I already have couple in a queue) let's clear one thing: every Cisco product has a roadmap and I don't see any reason why Presence should be different. So, my question is what is happening with CUP? Will it be integrated in next CUCM release (8.0) or we can expect soon End-of-Sale or End-of-Life? Or you are going to continue development as a standalone product?

Best Regards,

Tenaro

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