Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to discuss with Cisco experts Doug Hawk and Marlowe Fenne about the Cisco Unity Connection which combines integrated messaging, speech recognition, and call routing rules into an easy-to-manage system for midsize organizations.
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Doug and Marlowe might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through November 4, 2005. Visit this forum often to view responses to your questions and the questions of other community members.
i need information for:
on a network (LAN) how can i discover cisco devices identifies (for ex:ata186,) with cisco discovery protocol,
i need ata186's syslog messages and debug messages included with time and ip address with sip protocol
This is actually a CallManager and general networking question. Please submit it to the CS-Selsius alias if you have access to that group.
I'm currently working on an issue where an employee had trouble navigating through the "Directory Handler." Here is what she had to say:
"I had trouble with it this morning in trying to get both Wendy K and Gretchen S. I followed the same path you did, but I did a complete spelling of the name before pressing #. "
She continued, "I have done this in the past with success, but this time in both cases it told me that it could not match my entry with a name. Sounds like it may have been more successful for me to stop at the first three or so letters and hit pound? If that is the case, then I would suggest changing the instructions on the menu as the instructions currently stately Spell the persons last and first name followed by the pound
I agree with her that the instructions are not accurate. It should say:
Spell the first few letters of the persons last name followed by the pound
Is there a way for me to change this recording, or can I suggest that the Unity programmers change this recording? Because I know that as soon as I upgrade my changed system recording will be overwritten, and it's just one more thing that I have to remember before, during and after an upgrade.
This probably needs to be moved to its own thread (this thread is for the Unity Connection product discussion) but there's an easy answer to your question.
Yes, there are many alternate prompts available - everyone does it a little different and based on the size of their company the instructions need to be tweeked - there never a one size fits all approach here. As such I posted a number of alternate instruction prompts done in Leslie's voice out here:
one of them should meet your needs.
My apologies if I placed this posting in the wrong area. Thank you for responding.
Although, this solves my immediate problem, it flows into others.
First, I also support a Unity server in England. I would also like to have the same recording with a British accent.
Second, the fact that I can't configure this inside the Unity SA, is still an issue; as well as, (and this is the most important issue here) the fact that an upgrade will overwrite my change. I can change the greeting on just about anything else, why not the Directory Handler?
Hi. Can I presume that I need text to speech license to make VMO play the email wav file & recorded conversations from IPC express through the phone/headset?
Yes, you are correct that Text to Speech is required to play e-mail messages with both Cisco Unity and Cisco Unity Connection. Cisco Unity Connection comes bundled with one text-to-speech port, and you can add additional ports using the part number: UNITYCN1-TTS.
So, If I have forgot to check the text to speech option during the server build, it won't work despite 1 port being there by default? Also, if I run the unity setup again, will this be a disruptive process?
So we need to clarify if you have Unity or Unity Connection. For Unity, yes, you'll have to re-run setup - there's no workaround. For Unity Connection, TTS is configured after initial setup, so you don't need to re-run it.
I hope this helps.
Hi Marlowe, Yes I have Unity, so I will be running setup again.
Many Thanks for this. You learn something new every day.
We are rolling out 2500 7960 phones. We recently (AUG) instaled CM 4.1 and Unity 4.0 (Voice mail only). Everything was working well until our Unity server crashed 3 weeks ago (open TAC case). About a month ago we hooked up our first remote office using a router to link voice and voicemail back to the CM and Unity servers. Ever since the Unity server failed we have horrible voice complaints; chopping, noise, missed words, etc.
I suspect the Unity rebuild has something to do with this. We weren't backing up the database so it had to be rebuilt (DiRT) and restored and DiRT didn't work completely. My guess is my techs left something out during the rebuild so something got changed in the process.
Where do I go from here?
Dean Sarff, Minerals Management Service (US Govt.)
Is pricing information for Connections available to partners yet? I don't see it on the pricing sheet or the configurator.
There are many new materials on Unity Connection, including pricing and ordering, at this URL: http://www.cisco.com/en/US/partner/partners/pr61/pr158/pr173/unified_messaging.html
I hope this helps.
The web link that Marlowe previously sent shows the pricing for Unity Connection. These part numbers and prices won't show up in the dynamic configuration tool or the Global Price List until official orderability release for Unity Connection. Should be orderable by some time early next week and then it takes about 24 hours to flow through all related data bases and systems to show up.
I am looking for the Admin and User guide for Unity Connection.
Also looking for the guides for Cisco Mobile Connect.
The documentation for Unity Connection is still working through the internal processes to get posted. We expect to have all of the Unity Connection docs posted on Nov 11.
I am installing Unity for the first time in my network test facility. I am using the platform configuration disk (HP) and receive the option to configure the array by pressing F1 or load the OS by pressing F2. I am receiving errors no matter which option I choose. The array configuration reports that there are no controllers available. I have two MCS 7825 systems and receive the same errors on each. Is there a different disk that should be used? I also tried using The IP Telephony Server OS Hardware Detection disk, but that just puts my server in a continuous reboot. What am I doing wrong??
Technically, this is a Unity question, not a Unity Connection question, but the answer is similar....
Can't say for certain, but sounds like you may have a mismatch between the version of the PCD and the version of the server you are using. Check to make sure that you are using an MCS-7825-H1-ECS1 server.....NOT an -IPC1 server and that the PCD artwork refers to that version of a server. You should have received you PCD in the box with the server itself, so it's pretty hard to get mismatches if you ordered the server from Cisco and are using the disk that came with the server. If everything is working correctly, you should not need to do anything to conifgure the RAID array or OS....should flow through almost completely automatically.
Hope that helps some.
In my company, has catalyst 5509 & 2924 switch. I want to check the IP address and MAC address which are directly connected to both switch. How can I do this? Please help.
Unity Connection 1.1, which will be generally available on November 11, does not support VPIM. VPIM and Linux support are both being considered for future versions of Unity Connection.
Centralized Unity Connection - While Unity Connection does not yet support VPIM or other networking protocols, it can be used in a centralized multi-site deployment model to support a total of 1500 users across an organization, provided the appropriate WAN architecture is available.
Since this forum is specific to IP Communications, you'll probably get a much more detailed answer from one of the switching folks in the other "Ask the Experts" areas.
I don't know if you can answer this question but if you can help me please.
I currently have a customer with an Unity 4.0(4) and is experiencing slow times exporting an Exchange Subscriber when they try to create the subscirber, it takes more than 1 minute to export the user, what can be causing this?
The Unity server is on the same vlan as the exchange server.
Thanks and regards,
Claudio, unfortunately, I don't think anyone on this forum for Unity Connection has the right Unity background to help answer that. You can the other forums on this site or you can also try looking at www.ciscounitytools.com. There are a bunch of Unity 4.x specific tools (not part of the core product) on this site and an active discussion forum about these tools here. There are several tools and related discussions about subscriber and data import and export cases that may help out here. Sorry I can't give you a more concrete answer.
I have some question:
When is the soft officially orderable?
When is french language is about to be supported
- Already support in Cisco PA
- Already support in Cisco UNITY
So, do you have a target date?
Do you documentation about "server" sizing?
- Is the Unity Connections support Failover as for Unity?
- We have some site with over 4000 Users so, this is a consideration
What is the requirement to upgrade from Unity 3.x or 4.x to Unity Connection 2.x ?
How is the licensing work ?
Do we need to buy an upgrade from Cisco. Or is existing SASU contract should be honnored ?
We agree that: upgrading to Unity Connection, but without activating the ASR function is pretty much he same as running Unity "straigth" . According that we all agree that for Cisco ... TCO is lower, since, you no more require the buy OEM licence for Exchange in the solution.
So, we can expect a pricing near the UNITY VM only, if we doesnt get the ASR Licenses rigth ?