Welcome to the Cisco Networking Professionals Ask the Expert conversation for small and medium business. For a one-week period, small and medium business and technology leaders and Cisco engineers are available to continue discussing issues and ideas from scheduled live web broadcasts. This is an opportunity to discuss with experts Felicia Ferranti and Marlowe Fenne how many businesses find their employees going mobile. Preparation is important for a successful mobile work program. Find out how you can connect people to people, respond to customers faster, and prepare employees to work anywhere & what policies are needed.
As a Cisco Unified Communications (voice over IP) expert, Felicia Ferranti has helped customers to evaluate their short and long term requirements and successfully implement the appropriate configuration of Cisco offerings. Her customers range in size from 10 to 55 locations and from 20 to 9000 IP phones. Their systems include applications like videoconferencing, overhead paging, panic buttons, and outbound dialing. Marlowe is a solutions marketing manager for the Cisco Unified Communications system, with responsibility for Cisco?s mid-market communications portfolio. He is a technical expert with more than 12 years of product management and marketing experience in voice systems, networking, and convergence technologies.
Remember to use the rating system to let Felicia and Marlowe know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through November 1, 2006. Visit this forum often to view responses to your questions and the questions of other community members.
Beacuse Cisco products and solutions are built to integrate together, it streamlines the amount of hardware and software needed to get the overall solution running. In turn it simplifies the complexities to getting customized applications configured and running. And from there it makes it easier to manage and add new applications.
Web Reuse, is the ability to reuse your existing web content in Call Center applications. If your orginization has a web site that offers your customers access to their information, you can simply use that same data in a Call Center solution.
Cisco experts engage in discussions with you, our members, on specific
networking issues. Each event runs for a two-week period. Previous "Ask
the Expert" Q&As are listed below. Understanding Cisco ASR 9000 Series
Aggregation Services Routers Platform Arc...
As part of the Cisco Experts Bureau, we invite you to participate in the
Community's Special Contribution Programs. These programs are a unique
opportunity to spotlight your expertise that is specifically promoted
throughout some of Cisco's communications...