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ASK THE EXPERT - UNITY 7.X

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn how Cisco Unity 7.x can enhance your business productivity with expert Christopher Mcalpin. Christopher holds a certificate in telecommunications and has over 18 years experience in the telecommunications and unified messaging industry to include working as telecom installation and maintenance technician, technical support engineer for a leading voice messaging company and for the last eight years he has been working as a unified communications software test engineer for the Cisco unity messaging product line.

Remember to use the rating system to let Christopher know if you have received an adequate response.

Christopher might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through May 22, 2009. Visit this forum often to view responses to your questions and the questions of other community members.

64 REPLIES
New Member

Re: ASK THE EXPERT - UNITY 7.X

is Cisco 1841 support BGP routing?

May I use ASA5510 as a router with BGP routing?

Re: ASK THE EXPERT - UNITY 7.X

what is new in unity 7

for example dose it support LDAP intergration

of dose it support integration with meetingplace for VUI like unity connection 7 ?

thank you

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

For a list of new features in Cisco Unity 7.0(2), see the "New Functionality" section of the Cisco Unity 7.0(2) Release Notes http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html

In the Cisco Unity 4.2(1) release some work was done to allow third party LDAP Authentication. This provides a method for users to sign in to the Cisco Personal Communications Assistant using their existing LDAP credentials. However that feature was never officially productized.

As for LDAP integration that would allow you to import/synch users from a third party LDAP directory, that feature has never been implemented in Cisco Unity. Cisco Unity Connection however does support third party LDAP integration for both importing/synchronizing as well as authentication. See the Integrating Cisco Unity Connection with an LDAP Directory topic of the System Administration Guide for Cisco Unity Connection Release 7.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag306.html

Cisco Unity does not currently support a Meeting Place integration.

New Member

Re: ASK THE EXPERT - UNITY 7.X

I think this may be in the wrong forum, but I will say the following.

1841 Does support BGP Routing. I would defer to someone who has done this before putting into production. My concern would be making sure the router has enough memory to handle the full BGP Tables.

The ASA does not support BGP, but it can flow through it. In other words, you could have a BGP Speaking router behind your ASA (if you chose to). The ASA can supports RIP and OSPF. In 8x it also support EIGRP.

Bronze

Re: ASK THE EXPERT - UNITY 7.X

Hi Christopher, I'm starting with Unity and I would like to understand why CUC is integrated (not unified) messaging.

What is the difference between integrated and unified with CUC and CU?

Best regards.

David.

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

In a Unified Messaging environment the voice messages are not actually stored on the voice mail server. They are stored on the Microsoft Exchange or IBM Lotus Domino mail store along with faxes and emails. End users can check voice, fax, and email all in one place from either the Telephone User Interface (TUI), or their Microsoft Outlook or Lotus Notes email client with very little configuration by the end user if any at all.

Unified Messaging has many benefits and allows customers to maintain a single directory and mail store however it does require you to have and maintain a Microsoft Exchange or IBM Lotus Domino mail server.

Cisco Unity Connection stores voice messages on the voice mail server itself. This reduces the complexities of installing and maintaining a Microsoft Exchange or IBM Lotus Domino mail server and at the same time for sites whom would like to access voice messages from their email clients, Connection provides a means of setting up an IMAP connection to the voice mail server to access voice messages. Visa Versa for customers whom wish to access emails from the Telephone User Interface (TUI), Connections allows clients to configure an IMAP connection to the email server.

Bronze

Re: ASK THE EXPERT - UNITY 7.X

Hi, thanks for your response, if I choose a CUC, is it possible to receive the voicemails in my own mail account using IMAP?

Thanks and all the best

David

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Yes, third-party IMAP clients such as email clients are supported for accessing voice messages from Cisco Unity Connection.

New Member

Re: ASK THE EXPERT - UNITY 7.X

Yes, You have to upgrade Router IOS Plattform in to (ADVIPSERVICESK9-M) on Cisco 1841. Then it is possible to run BGP Routing. Just forget ASA5510 for BGP.

Thanks

New Member

Re: ASK THE EXPERT - UNITY 7.X

I do have a problem in unity 7.0 standby configuration. And hope can get help here. I have configured two unity 7.0 VM as standby mode. The primary unity is DC and has full exchange 2003 installed. the problem is that secondary unity has problem to access sql database. I re-run failover program and get some error. Is there any way I can un-install failover from the secondary unity and run it again? or I have to un-install unity from secondary server and do a fresh install. Thanks!

Steve

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Perhaps your running in to a known issue with a known workaround. More information about the exact error or behavior that your seeing as well as any errors seen in each Cisco Unity servers application event log would be helpful in trying to assist you.

That said, if you wish to remove the server from the enviroment and start over, see the "Replacing Only the Secondary 5.x Server, or Upgrading to Windows 2003" section of the "Reconfiguration and Upgrade Guide for Cisco Unity Release 5.x (With Microsoft Exchange)" to remove any SQL replication from the servers.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/upgrade/guide/ex/5xcuruge150.html

You also mentioned that the primary server was a DC with full Exchange 2003 server installed. When you wish to have Exchange installed on the Cisco Unity server in a failover pair, the supported configuration would be to have Exchange installed on the secondary server. See the "Installing Exchange Software on the Cisco Unity Server" section of the

"Installation Guide for Cisco Unity Release 5.x in a Voice Messaging Configuration with Microsoft Exchange (With Failover Configured)"

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/vmexfo/5xcuigvmefo060.html

I would also consider making the secondary server the DC/GC in the above config. I say this because if Exchange is installed on the secondary server and your primary server is the DC/GC, if the primary server becomes unavailable and the secondary server takes over, the Exchange MAPI client used to resolve recipient addresses on the secondary server requires an available GC in order for messages to be delivered to subsribers Exchange mailboxes.

New Member

Re: ASK THE EXPERT - UNITY 7.X

Thanks for the info. Just want to make clear that I am configuring these two servers as standby redundancy mode, two servers will be split at different data center. I searched cisco docu. Based on this "System Requirements for Cisco Unity Release 7.x", standby requirement section says the excahnge is installed on primary server. http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html#wp575619

In this case, should I promote my secondary server as BDC or as another DC with same domain name. I am not sure if both servers are DCs, do they share one AD, or use its own AD? How do they sync AD? Does unity require access to one AD? I am using VM configuration only. No other DC or exchange off box. Please advise and thanks again for your help.

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

My apologies, I assumed when you said "standby mode" that you were setting up a typical failover pair and not "standby redundancy".

You are correct. With standby redundancy you have the option of installing Exchange 2003 on the primary server or on a seperate server.

For your chosen configuration "Standby Redundancy When Exchange Server 2003 Is Installed on the Primary Cisco Unity Server" and "the Cisco Unity servers are being installed into a new forest" without any other DC/GC or Exchange boxes, both Cisco Unity servers must be DC/GCs in the same Active Directory domain.

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

P.S. Just checked with our documentation department and in addition to each Cisco Unity server being a DC/GC you will also want to make sure one or more DNS servers are available. In your case since there are no other servers going to be in the enviroment, you can install DNS on each Cisco Unity server.

The System Requirements will be updated shortly to say:

If the Cisco Unity servers are being installed into a new forest, both must be DC/GCs in the same Active Directory domain and have one or more DNS servers.

New Member

Re: ASK THE EXPERT - UNITY 7.X

One more question, can I have two DCs with same domain name in same IP subnet? Is it valid configuration? Thanks!

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Yes

New Member

Re: ASK THE EXPERT - UNITY 7.X

Hi Chris,

I have a question with regards to Unity's Call Handler for versions 7 and for previous versions.

Is there a maximum number of calls at any one time that Unity can handle when accepting a call into a call Handler or is it a case that it depends on the number of ports configured/available to take a call?

And is this the same number as previous versions, say 4.2(1) and above.

I appreciate you time.

thanks in advance

regards

Paul

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Hi Paul, there is no limit on the number of calls that a call handler can handle at one time other than the number of ports you have available to answer calls. This is true of all versions of Cisco Unity.

New Member

Re: ASK THE EXPERT - UNITY 7.X

Hi,

I am trying to create a GDM for a hunt group in unity and thought I had the basics but have run into a couple of issues.

My Hunt Group extension is 2299 and I have tried to do this a couple of ways.

1. in the Hunt Pilot I configured Forward No Answer to the Vociemail pilot - although that gets me to unity it just goes to the default greeting.

2. in the Hunt Pilot I configured Forward No Answer to a DN I created 2298 that is configured for Forward All but it also goes directly to the default greeting.

I thought if I created a "user" and assigned that DN to that user I could then set up the mailbox with a GDM greeting, but since I am using LDAP sync to my active directory I am unable to add the user in CM or Unity.

I have been doing lots of reading and it seems I can do this many different ways but I am just getting lost in all of the options.

Can you point me in the right direction? Should I be creating a user and if so, would I have to create that user in my AD?

I have read that I could do this using a CTI route Point as well, is that the right way to go?

Thanks,

Heath

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Heath, you are correct, you can do this many diffrent ways.

I would start off by opening the Call Viewer utility on the Cisco Unity server and placing a test call to see what Cisco Unity is getting for the Forwarding Station number. The Call Viewer utility can be found in the Tools Depot under Switch Integration Tools.

And note that by default Unity routes forwarded calls based on the first redirecting Id. Howver you can change that behavior in the Advanced Settings Tool which is also found in the Tools Depot. The setting is described below:

Conversation - Route by last redirecting ID

By default Unity routes forwarded calls based on the first redirecting Id. Setting this value to "1" will force Unity to, instead, use the last redirecting ID.

NOTE: Not all integrations provide both first or last redirecting Ids. If Unity is configured to route on one and it is not provided but the other is, Unity will instead route by the number provided.

If the value is 0 or missing, Unity routes by the first redirecting ID

If the value is 1, Unity routes by the last redirecting ID.

New Member

Re: ASK THE EXPERT - UNITY 7.X

Hi,

Sorry I wasn't specific enough - this is actually a Unity Connection Server and I can't find any Switch Integration tools.

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Ahhh... big diffrence.

For Cisco Unity Connection you have a couple options for monitoring the ports.

You can use the Cisco Unified Real-Time Monitoring Tool

See the topics "Real-Time Monitoring Tool Basics", "Understanding Real-Time Monitoring Tool", and "Installing and Configuring Real-Time Monitoring Tool" in the "Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)"

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/rtmt_master/rtprtmn.html

or the Remote Port Status Monitor which can be downloaded from the Cisco Unity Tools website

http://www.ciscounitytools.com/App_PSM_LL.htm

Both of these tools get installed on a client machine (i.e. your desktop or laptop client) and allow you to monitor the ports on the CUC server.

For the "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" setting, see the "Additional Advanced Conversation Configuration Settings" under the "Changing Conversation Settings for All Users" topic of the "System Administration Guide for Cisco Unity Connection Release 7.x"

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag130.html#wp1058550

New Member

Re: ASK THE EXPERT - UNITY 7.X

Hi

It's possible integrate the Unity 7.x with Google Apps?

thanks

Peterson

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

Hi Peterson, Google Apps is an entire suite of services so I am not sure exactly what type of integration you are looking for.

However, in a nutshell Cisco Unity does not integrate with other mail stores other than the Microsoft Exchnage, or IBM Lotus Domino mail stores within the enviroment in which it is deployed.

You can however configure a subscriber to be notified of new messages at any SMTP address which would include a Google Mail account.

If you are looking for Text to Speech capabilities where email is read back over the phone, Cisco Unity can only access the subscribers associated Exchange or Domino mailbox to playback email messages.

Cisco Unity Connection which has its own native mailstore on box does not require a Microsoft Exchagne or Domino server in the enviroment can also be configured to access a Microsoft Exchange mailbox to play back email messages via TTS.

Bronze

Re: ASK THE EXPERT - UNITY 7.X

Hi Chris, hope you are well. I'm considering to install a Unity 7 and integrate with our IPT network, with TTS and Speech Connect feature, just these questions:

1. I check that Speech Connect only supports english langpack, Is there a chance that Spanish langpack could be released?

2. I need a license for 500 users-exchange. Do I need to order the TTS licences separately?

If I need to order TTS seperately, what is the part code?

Thanks

All the best

David

Anonymous
N/A

Re: ASK THE EXPERT - UNITY 7.X

New Member

Re: ASK THE EXPERT - UNITY 7.X

Hi,

the unity installation account (UnityInstall) that I used for the installation is the same account for Unity Administration, when I remove the UnityInstall from the Domain Admins group in the active directory I am not able to import users from exchange " permissions error", I need to know the exact permissions required for the unity administration account in order to be able to add new subscriber.

Regards,

Cisco Employee

Re: ASK THE EXPERT - UNITY 7.X

The Cisco Unity System Administration account should not require that the account be in the Domain Admins Group in order to access the SA or administer the system. The administration account is simply associated with a Cisco Unity subscriber object that has a Class of Service to be able to access and administer the system. You can use the GrantUnityAccess tool to associate any AD account to a Unity subscriber account that has a COS that allows SA access and administrative privileges.

When you choose to import a user, what happens behind the scenes is the account associated with the AvDSAD service is used. Is the AvDSAD service also running as UnityInstall?

New Member

Re: ASK THE EXPERT - UNITY 7.X

hi

our corporate site and the remtoe site have been connected through vsat, and the two sites are having Router(3845)for vpns, pix firewall 515 for security, which has separate dmz (ISA)for each sites, each is having separate internet connection through lease lines, the problem now is the remote site lease line went down from isp for the internet.

now can we redirect the internet traffic from the corporate site to the remote site, for that purpose what steps should i have to follow on the pix firewall of remote site, corporate site,(i mean if i ping from from the corporate lan to the remote dmz it should be pingable then only we can do some thing), as well as on the two routers....

your responce will be highly appreciated

Abdul azeez

azeez.hyd@gmail.com

azeez_y2k@hotmail.com

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