Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
Highlighted
Community Member

Access policy stuck in applying status on Cisco Firepower

We have ASA with Firepower module managed by virtual FMC. I've noticed on FMC that application of access policy is still running for almost two weeks. 

 

Can you help me on how can I check thru CLI its progress or if there is a way that I can gracefully abort the application process?

 

Thanks in advance for your inputs! :)

2 REPLIES
Hall of Fame Super Silver

Re: Access policy stuck in applying status on Cisco Firepower

When a job shows as still running like this after an extended period it is usually a corrupted database entry. It is generally not recoverable by the customer admin.

 

Please open a TAC case so that they can look into the system closely and fix the orphaned job without damaging anything else on your system

Community Member

Re: Access policy stuck in applying status on Cisco Firepower

thanks Marvin, so there is no way for the admin to stop manually the process, right? 

358
Views
5
Helpful
2
Replies
CreatePlease to create content