Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
Cisco Employee

Error 500 is displayed when trying to create an RNA detection policy

When I attempt to create an RNA detection policy, I receive the following error message on the web interface of my Sourcefire 3D System:

Error 500: Internal Server Error

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

If you install a FireSIGHT

If you install a FireSIGHT license on a 3D System running software version 4.10, it may display an Error 500 message, because a FireSIGHT license is incompatible with software version 4.10.x. In order to install a FireSIGHT license, you appliance must be running software version 5.0 or greater.

 

In order to fix this Error 500 message when attempting to create an RNA detection policy, please follow the steps below:

 

Step 1: Log into the web interface of the Defense Center, and navigate to Operations > System Settings > License.

Step 2: Look for an unknown license type (FireSIGHT) as the following figure:


Step 3: Delete this unknown license type using the trashcan icon labeled Delete User-added image.

Step 4: Activate RNA and or RUA feature licenses, Operations > System Settings > License > Add New License, from your product activation keys.

Note: If you do not have RNA/RUA activation keys, please contact your Sales Representatives.


Step 5: Once activated, you should be able to see a valid license type under the License page as displayed in the figure below.

 

Step 6: You may now create an RNA detection policy from Policy & Response > RNA > Detection Policy > Create Policy page without any error.

1 REPLY
Cisco Employee

If you install a FireSIGHT

If you install a FireSIGHT license on a 3D System running software version 4.10, it may display an Error 500 message, because a FireSIGHT license is incompatible with software version 4.10.x. In order to install a FireSIGHT license, you appliance must be running software version 5.0 or greater.

 

In order to fix this Error 500 message when attempting to create an RNA detection policy, please follow the steps below:

 

Step 1: Log into the web interface of the Defense Center, and navigate to Operations > System Settings > License.

Step 2: Look for an unknown license type (FireSIGHT) as the following figure:


Step 3: Delete this unknown license type using the trashcan icon labeled Delete User-added image.

Step 4: Activate RNA and or RUA feature licenses, Operations > System Settings > License > Add New License, from your product activation keys.

Note: If you do not have RNA/RUA activation keys, please contact your Sales Representatives.


Step 5: Once activated, you should be able to see a valid license type under the License page as displayed in the figure below.

 

Step 6: You may now create an RNA detection policy from Policy & Response > RNA > Detection Policy > Create Policy page without any error.

609
Views
0
Helpful
1
Replies
CreatePlease to create content