ADSM 6.3 can't open dialogue box

[me]

hi all

i'm having issues with ASDM 6.3 on my ASA 5500

When i try to add a policy under firewall --> service policy rules (Add Service Policy Rule Wizard - Rule Actions), i'm not able to add a netflow policy as I'm not presented with a dialogue box after I press "add"

i've tried this from multiple computers mac os and windows

can anyone offer any advise ?

[Julio Carvajal]

Hello,

So the issue is with the just with the Netflow setup.

Can you provide the :

- show run ASDM via CLI

Have you already configured the server to send all the login information via the netflow data packet?

I think this link I have looked for you will help you on this, this is the exact processure you got to follow in order to configure netwflow via ASDM .

Do rate helpful logs!!!

Julio

[me]

i'm not sure i understand, sorry

[Julio Carvajal]

Here is the link ..

I am sorry.

Please follow the configuration example and let me know the result

https://blogs.manageengine.com/netflowanalyzer/2010/07/22/configuring-cisco-asa-netflow-via-asdm

If this helps. do rate the post

Julio

[ipguy]

i think you might be missing my point

i can find documentation on how to setup netflow on the ASA via ASDM

BUT

When i try to add a policy under firewall --> service policy rules (Add Service Policy Rule Wizard - Rule Actions), i'm not able to add a netflow policy as I'm not presented with a dialogue box after I press "add"

[Julio Carvajal]

Hello,

Can you provide the ASA version you are running, I will look for something on our database for this.

Julio

[ipguy]

thanks Julio

Hardware:   ASA5510, 1024 MB RAM, CPU Pentium 4 Celeron 1599 MHz

ASDM 6.3

[Julio Carvajal]

ASA 5510 running what version?

[ipguy]

Hi

Cisco Adaptive Security Appliance Software Version 8.2(3)

Device Manager Version 6.3(3)

[Julio Carvajal]

Hello Ip Guy,

I think I got it, After investigating this issue I got into the conclusion that It might be a compatibility issue, and it looks like that is the problem here.So can you upgarde your asdm to 6.3.4 and give it a try.

Here is what I got from one compatibility text

ASA 8.2(3)

ASDM 6.3(4) and later.Recommended: 6.4(5)

Do rate helpful posts

Julio