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New Member

Allowing Windows 7 Remote assistance

Hi all,

I would like to know , how can i allow the Windows 7 Remote assistance in firewall.

Our scenerio is that we are using the ASA 5510 between two sites and after firewall dployment , our helpdesk staff is unable to use remote assistance between sites.

I have allowed the RDP and TCP 135 as mentioned in many website but still windows remote assistance is nbot working , any recommendations .

 

Looking forward for your support

 

 

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3 REPLIES
Silver

Hi Guys , Can you run a

Hi Guys ,

 

Can you run a packet tracer on the ASA

http://www.laguiadelnetworking.com/the-usage-of-the-packet-tracer-feature-on-the-asa/

 

And check if the ASA drops the package.

 

Also some captures will be helpful.

 

Regards ,

New Member

It is very difficult to get

It is very difficult to get the exact destination post as it is higher than 1024

As MS Remote assistance also use MS RPC ( using higher ports in 5000-6000) range.

Any ideas guys how to handle this in ASA

 

New Member

We are also experiencing the

We are also experiencing the same issue on Windows 7 and Windows 8.1 Enterprise.

 

Have you managed to resolve this?

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