ASA 5505 Crashing

[supportbsu]

I have a problem with a ASA 5505. He is crashing multiple times during the day. I've setup a syslog server en I'd noticed that the last two log notification were:

2011-11-08 12:28:19    Local4.Debug    10.0.0.254    %ASA-7-711002: Task ran for 27016 msec, Process = Dispatch Unit, PC = 84745ce, Traceback =

2011-11-08 12:28:19    Local4.Debug    10.0.0.254    %ASA-7-711002: Task ran for 27016 msec, Process = Dispatch Unit, PC = 84745ce, Traceback =   0x084745CE  0x08474942  0x08475511  0x08475DB7  0x08475EDA  0x08508D9B  0x0850908A  0x083AB5B8  0x083A1D55  0x080655C1  0x08895A19  0x08895AD0  0x08952194  0x08978450

It's a 5505 with a 10 user inside host license, wich incidentally is more. Can somebody tell me what the issue is?

[mirober2]

Hello,

You could try an upgrade to the latest release in your particular train. Otherwise, I would suggest opening a TAC case and providing the output of 'show crash', 'show tech', and the syslogs to the engineer so the bug can be identified.

-Mike

[Richard Burts]

The original poster does not indicate what version of code is running on the 5505 and it might be nice to know that. And it might also help to know whether this ASA is a new install or whether it has been in use for a while (in which case has the version recently changed).

A traceback is an indication of some software problem. So I agree with MIke that there are 2 options:

- change the version of code running on the 5505. I agree that newer is usually better, but I believe that in this case falling back to an older version of code might also get around the problem.

- open a case with Cisco TAC.

HTH

Rick