Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
New Member

ASA 5510 and AIP-20

Hi,

I have problem with a IPS module on ASA. The IPS module hang up.When it's happened in ASA logs is fail connection error message  with a module.
I must then turn off/on ASA to restore normal traffic. I have installed 8.3.2 software version and 6.3.3 ASDM.
The same problem occurred within about 24 hours. Have someone any idea what is the problem?
I don't have active support subscribed now  I'm waiting for it.
ASA was purchased two months ago.

4 REPLIES
Cisco Employee

Re: ASA 5510 and AIP-20

I believe all devices come with 90days guarantee.

Anyway is look like the IPS module might be failing? Maybe related to some physical fault?

Next time around can you please check if reloading only the IPS would help?

Marcin

New Member

Re: ASA 5510 and AIP-20

No, is not possible to reload the IPS module when it's in Unresponsive state.

Helps only turn off/on the ASA appliance.

Kamil

Cisco Employee

Re: ASA 5510 and AIP-20

Pls. try "hw mdoule 1 reset"

http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a00808908d5.shtml

Also, update to the latest code. If after upgrading to the latest code if the module goes into unresponsive mode again, pls. open a TAC case and request an RMA.

-KS

New Member

Re: ASA 5510 and AIP-20

Also try reasting the module once. I faced same issue few months ago.

225
Views
0
Helpful
4
Replies
CreatePlease to create content