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Community Member

ASA 5520 - DRAM Upgrade 2Gbyte

Hello

could somebody tell me please,  if you already encountered the following  issue :

To upgrade the ASA 5520 from 8.0 to 8.3 we need a Dram upgrade .

To do this we need the following Memory Kit: ASA5520-MEM-2GB=.

Our ASA 5520 though posses  only one DRAM Slot on the  motherboard .

On the Cisco TAC ,  the ASA documentation I have found , always mention four slots on the ASA

for this upgrade.  But our ASA5520 has only one slot. The other three are not solded.

Is there any information about,  from which ASA  H/W release  are the other

three slots present on the mainboard.

Please see attached . "show Version"

Thank you . I`ll really apriciate it if someone could give me a hint about this issue.

6 REPLIES
Cisco Employee

Re: ASA 5520 - DRAM Upgrade 2Gbyte

Please open a TAC case for this issue. Thank you!

Andrew

Cisco Employee

Re: ASA 5520 - DRAM Upgrade 2Gbyte

Old 5510 models had 4 slots.

You should use the one that you have or the first of the four (that your current RAM is in), where applicable.

PK

Cisco Employee

Re: ASA 5520 - DRAM Upgrade 2Gbyte

PK, we're dealing with an ASA5520 that should always have 4 DIMM slots. This issue should be tracked through a TAC case.

Cisco Employee

Re: ASA 5520 - DRAM Upgrade 2Gbyte

To avoid confusion my previous comment was refering to a 5510, I did not notice that we were dealing with a 5520.

Indeed as Andrew mentioned the 5520s should have 4 slots. So, this should be tracked through a case with TAC.

PK

Community Member

Re: ASA 5520 - DRAM Upgrade 2Gbyte

Thank you guys for your prompt answer.

This unit happens to be in our Lab and we do not have a Smartnet for this unit.

It seems that I have lost by now although,  i think that  this is a matter of general interest and it shoud be followed up by TAC

as a general info for all ASA 5520 customers.

Thanks again.

Cisco Employee

Re: ASA 5520 - DRAM Upgrade 2Gbyte

It has been seen once again and is being traced down now.

It would be nice if your could be added through a TAC case.

PK

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