ASA 5525-X SFR Module Unknown

[johnlloyd_13]

hi,

i was about to upgrade an ASA 5525-x FP module but got an error. i don't see the SSD on show inventory output but can see its MAC and serial number on show module. the ASA is in a remote site and was already upgraded to 9.4. just want to ask here if this is an SSD compatibility/HW issue?

# show inventory
Name: "Chassis", DESCR: "ASA 5525-X with SW, 8 GE Data, 1 GE Mgmt, AC"
PID: ASA5525           , VID: V03     , SN: FTX19011xxx

<NO STORAGE DEVICE OUTPUT FOUND>

# sh module sfr

Mod  Card Type                                    Model              Serial No.
---- -------------------------------------------- ------------------ -----------
 sfr Unknown                                      N/A                FCH18497xxx

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version     
---- --------------------------------- ------------ ------------ ---------------
 sfr 64f6.9d36.b436 to 64f6.9d36.b436  N/A          N/A          

Mod  SSM Application Name           Status           SSM Application Version
---- ------------------------------ ---------------- --------------------------
 sfr Unknown                        No Image Present Not Applicable

Mod  Status             Data Plane Status     Compatibility
---- ------------------ --------------------- -------------
 sfr Unresponsive       Not Applicable

# sh module sfr det
Getting details from the Service Module, please wait...
Unable to read details from module sfr

Card Type:          Unknown
Model:              N/A
Hardware version:   N/A
Serial Number:      FCH18497xxx
Firmware version:   N/A
Software version:   
MAC Address Range:  64f6.9d36.b436 to 64f6.9d36.b436
Data Plane Status:  Not Applicable
Console session:    Not ready
Status:             Unresponsive   No Image Present

# sw-module module sfr recover configure image disk0:/asasfr-5500$
# sw-module module sfr recover boot

Storage device not found.  Install drive and try again.

# sw-module module sfr reset

Unable to reset Module sfr, it does not have a software image installed.

# sw-module module sfr uninstall

Unable to uninstall Module sfr, it does not have a software image installed.

# sh ver

Cisco Adaptive Security Appliance Software Version 9.4(4)5
Device Manager Version 7.8(2)

[Marvin Rhoads]

That ASA is definitely not healthy. I would get somebody to reseat the SSD and reload the appliance.

If the problem persists after that I d open a TAC case and request a replacement unit. 

[johnlloyd_13]

hi marvin,

thanks for your feedback! was thinking might be a HW issue as well. the site is remote and would need to contact someone to re-seat the SSD.

just another quick question, is SSD module OIR or hot swap, i.e. can I re-seat without power OFF the ASA chassis?

[Marvin Rhoads · Accepted solution]

You’re welcome.

The SSD is hot-swappable. However the ASA may need to be reloaded to re-scan inventory and initialize the hardware. 

https://www.cisco.com/c/en/us/td/docs/security/asa/hw/maintenance/5500xguide/5500xhw/asa_overview.html#39421

[johnlloyd_13]

hi marvin,

a question pop up in my head while waiting for someone to re-seat the SSD.

is there a 'format' command or option to reformat the SSD?

or does ASA need to detect the SSD first?

[Marvin Rhoads]

The file system on the SSD isn't directly accessible by a user on the ASA. The module imaging process takes care of everything in that regard.