ASA 5585x reload by self

[Mustafa Mubdir]

Dear,

I have Cisco ASA 5585 x, its working normally from two years ago, but before two month something strange start happened, its reloaded suddenly, and after week again happened and continue but in different times.

what its the causes of make FW reload by himself ?

[Marvin Rhoads · Accepted solution]

A spontaneous firewall reload is most often related to a software bug in my experience. There is usually a crashinfo file generated which can be analyzed by the Cisco TAC.

You need to open a Service Request with the TAC to have them analyze the issue.

[Mustafa Mubdir]

okay thank you

[Mustafa Mubdir]

they upgrade the IOS and it work normally now