Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
New Member

ASA5510: Greyware pattern and antivirus pattern update failed

I have a Cisco ASA 5510 (8.4.5) with a SSM-CSC-10-K9 module (6.6.1125.0.1140). 

Since the update of the 10-6-2014 we receive the following errors:

GraywarePattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to extract the downloaded patch packages. The archive file may be damaged. Please try downloading the file again.. The error code is 24.

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to complete the requested file operation. Please try again. If the problem persists, contact your Trend Micro technical support provider.. The error code is 16.

Does somebody have an idea how to solve this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

 Grayware Pattern Update

 

Grayware Pattern Update Issue

Problem

This error message is logged on CSC module.

GraywarePattern : Pattern Update: Unable to get the pattern information. Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to unzip the downloaded patch packages. The zip file may be corrupted. This can happen due to an unstable network connection. Please try downloading the file again.. The error code is 24.

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to unzip the downloaded patch packages. The zip file may be corrupted. This can happen due to an unstable network connection. Please try downloading the file again.. The error code is 24.

How can this error message be resolved?

Solution

This issue is related to Cisco bug ID CSCtc37947 (registered customers only) and Cisco bug ID CSCsk10777 (registered customers only) . Reseat the CSC-SSM or upgrade the code to 6.2.x in order to resolve this issue. Also the removal of the temporary files created for auto update on the CSC root account can resolve the issue. Restart the services after you reseat CSC-SSM or upgrade the code.

 

---------------------

Workaround:

From root account on CSC remove the temporary files created for auto update.
Restart the services.

--------------------

 

 

Regards,

 

Tushar Bangia

 

 

Please rate the post if you find this helpful..

 

1 REPLY
New Member

 Grayware Pattern Update

 

Grayware Pattern Update Issue

Problem

This error message is logged on CSC module.

GraywarePattern : Pattern Update: Unable to get the pattern information. Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to unzip the downloaded patch packages. The zip file may be corrupted. This can happen due to an unstable network connection. Please try downloading the file again.. The error code is 24.

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to unzip the downloaded patch packages. The zip file may be corrupted. This can happen due to an unstable network connection. Please try downloading the file again.. The error code is 24.

How can this error message be resolved?

Solution

This issue is related to Cisco bug ID CSCtc37947 (registered customers only) and Cisco bug ID CSCsk10777 (registered customers only) . Reseat the CSC-SSM or upgrade the code to 6.2.x in order to resolve this issue. Also the removal of the temporary files created for auto update on the CSC root account can resolve the issue. Restart the services after you reseat CSC-SSM or upgrade the code.

 

---------------------

Workaround:

From root account on CSC remove the temporary files created for auto update.
Restart the services.

--------------------

 

 

Regards,

 

Tushar Bangia

 

 

Please rate the post if you find this helpful..

 

65
Views
0
Helpful
1
Replies
CreatePlease to create content