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ASDM launcher hanging

Hi all,

This is the first time I am trying to connect to our ASA 5510 via the ASDM launcher. When I connect to the default IP, the ASA ships with and try to connect via the ASDM launcher, the launcher just freezes with the message on the screen of Software Update completed. It sits there with the hour glass.

The version of the ASDM is v1.5(20), the Java version is JRE 6 update 13 and I am connecting via the management interface and a switch. What am I missing?

Thanks all.

6 REPLIES
Community Member

Re: ASDM launcher hanging

it was the version of java that was funky. Issue is resolved.

Community Member

Re: ASDM launcher hanging

what version of Jave are you using. I tried uninstalling all and installing java version 6 update 7. Surprisingly it works for ASA 5540 but not for ASA 5510 both running ver 8.0.4 and ASDM image 6.1.5(51). I even tried on a laptop running Vista and same jave version and it works on that. Very frustrating !!!

Community Member

Re: ASDM launcher hanging

Yes, I've noticed that Java6u11 and Java6u13 have caused issues with ASDM.

Looks like (in my case anyway) that Java6u12 fixed the u11 problem, only to be introduced to the u13 hanging issue. So for now I am sticking with u7.

Community Member

Re: ASDM launcher hanging

I just resolved this issue by switching to the latest version of ASDM and ASA(6.15.51) and 8.0(4)

Community Member

Re: ASDM launcher hanging

I am not sure how this problem got solved as I removed all java versions and loaded 6u7 but did not help. Then I removed ASDM ver 6.1.5(51) and loaded with 6.1.5 and it solved my problem. I hope it helps others facing similar issue.

Re: ASDM launcher hanging

I get exact same spinning mouse freezes with the message on the screen of Software Update completed ASDM 6.1(5)/ASA5505 running 8.0(4) running JRE 6 update 11 and update 13 under Vista 32bit with IE8/FireFox 3.0.10/ I have no issues with SSH/Telnet to device.

I wonder when IE8 and FireFox 3.0 will be supported.

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