ASDM not loading

[mniklasson]

Hi.

We have a cluster of two Cisco ASA 5520 in our environment. Suddenly ASDM has stopped working. When it is launching, I get the following error in the Java Console:

Code:

"DM Application Logging Started at Mon Aug 04 10:44:03 CEST 2008

---------------------------------------------

Local DM Launcher Version = 1.5.24

Local DM Launcher Version Display = 1.5(24)

OK button clicked

Trying for ASDM Version file; url = https://192.168.107.1:444/admin/

Server DM Version = 6.0(2)

Server DM Launcher Version = 1.5.22, size = 318464 bytes

DM Launcher version checking is successful.

invoking SGZ Loader..

Cache location = C:/Users/joun/.asdm/cache

Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NumberFormatException: For input string: "1 year 16"

at java.lang.NumberFormatException.forInputString(Unknown Source)

at java.lang.Integer.parseInt(Unknown Source)

at java.lang.Integer.parseInt(Unknown Source)

at com.cisco.pdm.Check.h(DashoA10*..:1339)

at com.cisco.pdm.Check.c(DashoA10*..:842)

at com.cisco.pdm.Check.a(DashoA10*..:442)

at com.cisco.pdm.Check.<init>(DashoA10*..:221)

at com.cisco.pdm.PDMApplet.start(DashoA10*..:124)

at com.cisco.nm.dice.loader.r.run(DashoA19*..:410)"

I have tried reloading the ASDM image without success. I have not yet restarted the firewall, since I don't want to cause any interruption to service if it is not necessary, and I can use the CLI if I have to Smile

It does not seem to be client related, because I get the same error on several computers, with different Java versions. I can also successfully connect to my ASA 5505 (running ASA 8.03 and ASDM 6.03).

Does anyone have an idea about what might be causing this problem?

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[smahbub]

Take a look at the following uel for more info on troubleshooting ASDM issues :

http://www.cisco.com/en/US/docs/security/asdm/6_1/user/guide/trouble.html

[vitripat · Accepted solution]

This issue is caused due to Device uptime. I'm assuming your device is up for "1 year 16 days". A reload of ASA device would fix the issue.

Hope that helps.

Regards,

Vibhor.

[mniklasson]

Ah, that makes perfect sense. The numbers corresponds to the current uptime. I guess we will have to reload them then.

Nice feature :)

[alfredtalke]

Hi everybody!

So, we have still the same problem.

But our uptime is only 54 days.

It couldn`t be a soultuon to restart the PIX/ASA.

Or is it?

Please let me know!

greetz

Dominik

[dphills18]

asdm image disk0:/asdm-613.bin

perhaps you upgraded an need this statement.