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ASDM not loading

I have an ASA5510 version 8.0(3) with ASDM version 6.0(3). It's ASDM is working fine but after a certain time (few weeks) I will not be able to access it.

NB: during the problem, no errors is appearing just the login page freeze after I enter the username and password.

If I reload the appliance I will be able to access it again.

How can I resolve the problem without reloading the appliance?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ASDM not loading

I would suggest upgrading ASDM to 6.3.4 and see if it resolves the issue.

PK

4 REPLIES
Cisco Employee

Re: ASDM not loading

Hi,

Could you tell me which java version you are running on the PC. Also do you face the same problem with other clients ? Also when you see the problem could you send the java logs (click on the java cup icon on the right bottom corner of the box you enter credentials then press 5 to set the log level and then enter your credentials).

Regards

Rahul

Cisco Employee

Re: ASDM not loading

I would suggest upgrading ASDM to 6.3.4 and see if it resolves the issue.

PK

New Member

Re: ASDM not loading

I have upgrade the ASDM to version 6.1.5 since the IOS version on the 8.0.3

I was able to access again the ASDM without reloading the ASA

Hope this could be the solution.

Thank you for your help

Cisco Employee

Re: ASDM not loading

Please mark this as answered if it is solved, in order to benefit others.

Just FYI, ASDM 6.3.4 will still work with ASA 8.0.3.

Take care,

PK

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