Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
Community Member

ASDM stopped working for one firewall (Hang after Software Update)

Hi,

We have 6 ASA firewalls. On one of them ASDM has stopped working from multiple workstations. The application hangs after Software Update and the java log has the following:

Server Version = 6.1(1)

Server Launcher Version = 1.5.30, size = 319488 bytes

Launcher version checking is successful.

invoking SGZ Loader..

Cache location = C:/Documents and Settings/scottj/.asdm/cache

Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NumberFormatException: For input string: "1 year 3"

at java.lang.NumberFormatException.forInputString(Unknown Source)

at java.lang.Integer.parseInt(Unknown Source)

at java.lang.Integer.parseInt(Unknown Source)

at com.cisco.pdm.Check.h(DashoA10*..:1358)

at com.cisco.pdm.Check.c(DashoA10*..:858)

at com.cisco.pdm.Check.a(DashoA10*..:438)

at com.cisco.pdm.PDMApplet.start(DashoA10*..:132)

at com.cisco.nm.dice.loader.r.run(DashoA19*..:410)

I thought it was perhaps a Java issue local to my PC but this error occurs on a number of workstations. Its only just begun happening. Has anyone encountered it before or have advice to resolve please?

Thank you,

Jason

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

We had the same problem with our ASA:s. It is caused by device uptime. Appearently ASDM can not handle an uptime of more than a year, it seems like the uptime variable (1 year 3) changes format when it exceeds one year. The solution is to reload the ASA. I do not know if this is resolved in any newer version of ASDM.

10 REPLIES
Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

We had the same problem with our ASA:s. It is caused by device uptime. Appearently ASDM can not handle an uptime of more than a year, it seems like the uptime variable (1 year 3) changes format when it exceeds one year. The solution is to reload the ASA. I do not know if this is resolved in any newer version of ASDM.

Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

I'm laughing at the ridiculousness of that. Crazy.

Thank you for replying and providing me a viable explanation. I'll look to schedule a reload soon.

Cisco Employee

Re: ASDM stopped working for one firewall (Hang after Software U

Dont worry..there has been a bug already filed with Cisco on this issue...I will get you the bug shortly...

Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

thank you! the problem is absurd, but now i can stop trying to fix it

Cisco Employee

Re: ASDM stopped working for one firewall (Hang after Software U

Don't worry..Cisco knows about the issue and a b ug has already been filed and fixed in later releases bug id:- CSCsr89144

Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

Great find. I just ran into this problem today.

It does suck that I have to reset the hardware though.. Oh well. Thanks again!

Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

I'm having the same exact problem on our ASA 5520. I thought it might have been a Java Update that killed it. But my XP machine with Java 1.6.0_07 has the issue, as does my old 2000 box with Java 1.5.0_02.

Is there a solution to this? Do I need to reboot the ASA's?

Community Member

Re: ASDM stopped working for one firewall (Hang after Software U

Nevermind. Sort of new to the Forums and wasn't familiar with the way Conversations look on the screen.

Cisco Employee

Re: ASDM stopped working for one firewall (Hang after Software U

if your Java log says "Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NumberFormatException: For input string: "1 year 3" " then refer to the bug id that I posted in my earlier post

Bronze

Re: ASDM stopped working for one firewall (Hang after Software U

Sorry to kick such al old message, but I have found the soultion to the problem regarding the ASDM applet to freeze directly after login: This is solved in ASDM version 6.1.5.51.

You simply upgrade the ASDM version to this newer version, and configure the ASA to use the new image. Make sure the software on the ASA is supported by the newer version of ASDM!

Regards,

Michaël

2259
Views
10
Helpful
10
Replies
CreatePlease to create content