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Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
New Member

CX tab missing on 5515-X home screen of ASDM

Out of the box my 5515-X CX model was showing a CX tab in the home screen of ASDM.  Before doing anything with CX I decided to upgrade the ASA and ASDM to latest version.  After I did that I lost the CX tab?!  How can I get it back?

Thanks,

Diego

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Accepted Solutions
Hall of Fame Super Silver

Re: CX tab missing on 5515-X home screen of ASDM

Diego,

You're welcome.

Have a look at the CX Module Quick Start guide (for setup) and the End User Guides (for configuration and operation). Those are both found on the Cisco ASA Next-Generation Firewall Services product support page here

6 REPLIES
Hall of Fame Super Silver

Re: CX tab missing on 5515-X home screen of ASDM

What version of ASDM are you using - 7.1(5.100)?

From the cli, what does "show module" report?

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New Member

Re: CX tab missing on 5515-X home screen of ASDM

Cisco Adaptive Security Appliance Software Version 9.1(4)

Device Manager Version 7.1(5)100

Mod  Card Type                                    Model      

---- -------------------------------------------- ------------------ -----------

   0 ASA 5515-X with SW, 6 GE Data,      1 GE Mgmt, AC ASA5515

ips Unknown                                           N/A      

cxsc ASA CX5515 Security Appliance                ASA CX5515

Mod  SSM Application Name           Status           SSM Application Version

---- ------------------------------ ---------------- --------------------------

ips Unknown                        No Image Present Not Applicable

cxsc ASA CX                         Up               9.1.1

Thanks,

Diego

Hall of Fame Super Silver

Re: CX tab missing on 5515-X home screen of ASDM

That's odd.

Those ASA and ASDM versions should work fine together. Your module is recognized and up.

Since it's brand new, a reload / power cycle might help. Otherwise I'd try the TAC.


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New Member

Re: CX tab missing on 5515-X home screen of ASDM

I am starting to think that maybe my ASA software is now too new for the CX version that I have.  Maybe I need to upgrade the CX to 9.2 version.

I will try the TAC but I want to educate myself on the CX NGFW stuff a bit first.  I am having trouble finding documentation for it.  Seems like all that is out there is geared towards the CX hardware module.

Do you know where I can find user and install guides for the CX software module?

Thanks,

Diego

Hall of Fame Super Silver

Re: CX tab missing on 5515-X home screen of ASDM

Diego,

You're welcome.

Have a look at the CX Module Quick Start guide (for setup) and the End User Guides (for configuration and operation). Those are both found on the Cisco ASA Next-Generation Firewall Services product support page here

New Member

Re: CX tab missing on 5515-X home screen of ASDM

You were absolutely right about the documentation.  Seems like I was quick to discard it when I saw references to hardware module at the start of the document.  However if you read a little farther down there are sections for the software module as well.

Thank you.

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