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New Member

Error message on ASA

Hi Team,

I am getting an error message on the ASA indicating that the ASA is not able to obtain the software version of the IPS module that is connected to the ASA. However the problem here is that the ASA does not have an IPS connected to it. Below is the error message that we are receiving:

INFO: Power-On Self-Test complete.

Message #260 :

INFO: Starting HW-DRBG health test...Message #261 :

INFO: HW-DRBG health test passed.

Message #262 :

INFO: Starting SW-DRBG health test...Message #263 :

INFO: SW-DRBG health test passed.

Message #264 : CMGR PLAT: In sw_mod_idprom_resp_handler Failed to find idp resp udi pdesc for slot 2

Message #265 : CMGR PLAT: In sw_mod_idprom_resp_handler Failed to find idp resp udi pdesc for slot 2

Message #266 : CMGR PLAT: In sw_mod_idprom_resp_handler Failed to find idp resp udi pdesc for slot 2

Message #267 : CMGR PLAT: In sw_mod_idprom_resp_handler Failed to find idp resp udi pdesc for slot 2

Message #268 :

CMGR VM: In cmgr_kvm_sw_mod_idp_req_thread, Failed to retrieve IDPROM data from software module 2

Please advise if there is a way that we can use to have this turned off?

Thanks and Regards,

Kanes.R

7 REPLIES
Bronze

Error message on ASA

Hello,

There are a couple of bugs out there but they seem to be when the ASA has the Module configured, like:

CSCul58230 and CSCum62993

I would try the following:

hostname# sw-module module ips shutdown
hostname# sw-module module ips uninstall
hostname# reload

If this doesn't work, it is better to open up a SR with TAC.

Regards,

Felipe.


Remember to rate useful posts.
New Member

Error message on ASA

Hi Felipe,

Thanks for the update. I will have this tested out now and wil advise accordingly.

Regards,

Kanes.R

New Member

Error message on ASA

Hi Felipe,

The first command is done. Attempting to apply the second command, it is giving me the following error:

"Unable to uninstall Module ips, it does not have a software image installed."


It is still giving the same error logs after reload.

Please do let me know if there is any other method that can be used for this.

Thanks

Kanes.R

Bronze

Error message on ASA

Hello Kanes,

At this point it will be better to open a case with TAC since I read on similar cases that this may end up with an RMA.

Regards,

Felipe.

Remember to rate useful posts.

New Member

Error message on ASA

Hi Felipe,

Thanks for all the help. We are now getting the IPS image re-installed.

Will update you once I have more information.

Thanks and Regards,

Kanes.R

New Member

Hi Kanes,do you have more

Hi Kanes,

do you have more information about this ?

we have a brandnew 5515x with the same errormessages like yours.

or is it better directly open a RMA on TAC ?

thanks Klaus

 

New Member

Hi, I have got the CX

Hi,

 

I have got the CX software installed on the ASA, as the ASA has a built in IPS that needs to have a software image in it. If the image is not there then its going to be generating these alerts.

Thanks and Regards,

Kanes.R

 

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