Got Error Message when launching ASDM

[cindylee27]

Hi,

I have a error message when launching ASDM. Error as below:

Your ASA image has a version number 7.2(1)12 which is not supported by ASDM 5.1(2)

How can i rectify this?

Thanks in advanced!

Cindy

[vitripat]

You'll need to upgrade your ASDM version to 5.2(2). This is the version which will be compatible with your current ASA image.

Heres how compatibility works-

7.0 --> 5.0

7.1 --> 5.1

7.2 --> 5.2

You can download asdm-522.bin from following link-

http://www.cisco.com/cgi-bin/tablebuild.pl/asa

Copy it to ASA's flash and point the ASA to use the new image for ASDM using-

asdm image flash:/asdm-522.bin

Hope this helps.

Regards,

Vibhor.

[cindylee27]

Thanks Vibhor! This is really useful! :)

Another question is..i am trying to use my company pica account to download but not able to do it. :(

iS that any special account to install this image file?

Thanks again!

cindy

[suschoud]

Hi Cindy,

You need to have a cco id which has enough privilege level to download the image.If that's not happening,you could access you profile on cisco's website and if you have any smartnet account with cisco ( your cisco accounts manager must have the necessary info ),you can specify that in the profile so that your cco id gets the necessary privilege to access s/w images.

if that's not possible,you can contact cisco tac