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New Member

how to raise a support case?

Guys,

may be this is a silly question. I want to raise support TAC case with cisco for one of my clients firewall issue.

can anyone please help me with how to raise a case? also i want to know how do i check if my firewall can get support from them or not? 

Thanks!

 

3 REPLIES
Hall of Fame Super Gold

Send an email to tac@cisco

Send an email to tac@cisco.com.   In the email specify the following: 

 

1.  Your name; 

2.  Your CCO login; 

3.  Serial Number of appliance; 

4.  Brief description of problem with "sh tech-support" attached.

New Member

Thanks a lot!

Thanks a lot!

hi,what's your ASA platform

hi,

what's your ASA platform?

the 5500-X series uses the chassis' serial number for smartnet, which is used for opening a Cisco TAC case.

refer to useful link below:

http://ccnpsecuritywannabe.blogspot.com/2014/07/asa-5500-x-firewall-serial-numbers.html

besides emailing TAC, you could raise a TAC case via Cisco.com. just click on "+New Case."

you could search either by appliance serial number or smartnet contract number:

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=support_mm

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