IVR not being heard from Phones registered inside FWSM

[sandeepontop]

Hi All,

       We have currently installed IP Phones ( 6921) inside the Firewall (FWSM) for one of the project. All communications between the Phones and those registered outside are working absolutely fine. Now we are having issues when the user (using the phone registered inside the Firewall)  calls an internal helpdesk, he is unable to hear the IVR message. We have opened all the ports in the firewall for both CUCM and IPCCX. Request your help ???

Cheers -

Sandeep

[Diego Armando Cambronero Arias]

attach the log at level 7 and if possible post a packet tracer and a capture as well

[Maykol Rojas]

Please Include the show service policy in order to check if the Inspection has any drops.

Cheers

Mike