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New Member

Pix is hanging from time to time with the error "pdm did not get a response from the server in the last 60 seconds."

Does someone may help me with this issue?

7 REPLIES

Re: Pix is hanging from time to time with the error "pdm did not

Hi,

When using a PIX, the PDM is the GUI interface to manage the PIX.

The error says that PDM is not getting a response from the server in the last 60 seconds...

When do you get this error? When doing what?

You get it on the Command Line or on the PDM itself?

Seems like the PDM is trying to talk to a server, do you know to which server it is?

Federico.

New Member

Re: Pix is hanging from time to time with the error "pdm did not

Hello, no change has been done in firewall in the last few weeks.

Attached is the show tec

New Member

Re: Pix is hanging from time to time with the error "pdm did not

I've got this message in the command line or accessing the pix. As I say, from time to time we are getting this messge, and the only solution is to reboot the Pix when this message is displayed.

Re: Pix is hanging from time to time with the error "pdm did not

Something wrong in the config.

Can you post the ''sh run'' from the PIX?

If you're not using PDM you might as well disable it, otherwise let's see what's wrong with the configuration.

Federico.

Re: Pix is hanging from time to time with the error "pdm did not

Do you use PDM???

Otherwise, we can disable PDM and see if the problem goes away:

PIX(config)# no http server enable

If you use PDM, then we need to figure out who is PDM trying to communicate with...

Something changed when the problem started?

Can you access the PIX via PDM fine?

Federico.

New Member

Re: Pix is hanging from time to time with the error "pdm did not

As said before the problem happens even if PDM is not been used.

The main problem is that the pix is hanging at least once a day. While the problem is not happening I can access the PDM.

Re: Pix is hanging from time to time with the error "pdm did not

The PIX could be hanging due to several reasons.
For example, I would remove this command:
logging console debugging
This will explain that everything comes back to normal when you reboot the PIX.
You get that error because you're logging PDM events:
pdm logging debugging 512

Sometimes what we have done is to lower the xlate and conn timeouts:
timeout xlate 00:10:00
timeout conn 00:05:00

As a recommendation, connect a syslog server and send the logs to the server, with the correct timestamp to check
what's the status of the PIX when it hangs.

Federico.

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