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SA540-K9 with Trend Micro Gateway Protection - continual message to apply for reclassification of URL for Business web sites

Hi,

We use TrendMicro Protect Link Gateway Service that was bundled with our Cisco Small Business Device SA540-K9.

 

In the last month or so, approx. 50% of the time we attempt a URL, we get the Cisco/Trend Micro message:

“The URL you are attempting to access has been blocked.   Your organisation’s policy prohibits accessing this web site.  Solutions:  Submit this URL to TrendLabs for reclassification.”

 

They are normal business web sites.    Then on refresh (F5), the URL succeeds without submitting URL to TrendLabs.

 

A week ago we updated the firmware on the SA-540 to (Primary/Sec):  2.2.0.7/2.1.51  but that hasn’t changed the situation.

 

Is the issue with TrendLabs?

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