Trendmicro Interscan for Cisco CSC SSM stop updating

[IshinAdmin]

I have a Cisco ASA5510  - ASA5510-CSC10-K9

Trendmicro Interscan for Cisco CSC SSM (6.2.1599.0) will not update - automatically nor manually

On Feb 14 all updating stopped.

Cannot manually update.

Reboot does not resolve issue.

All licenses are up to date - valid till Aug 2015

All licenses can be confirmed as active via online status check.

How can I resolve this issue?

Any help would be appreciated.

[lcambron]

See this post:

https://supportforums.cisco.com/docs/DOC-40231

Regards,

Felipe.

Remember to rate useful posts.

[IshinAdmin]

Felipe:

Thank you for your reply. This look like the answer to my problem.

However it brings to light a couple of additional questions.

My CSC module version if 6.2.1599.0

The support link states it applies to version 6.6.1125.0

Can the 1145 patch be applied to version 6.2.1599.0 or do I need to upgrade to version 6.6.1125.0?

If I have to update can I update directly to 6.6.1125.0 from 6.2.1599.0?

Or do I have to do the CSC module version update in sequential order (there are about 15 updates)?

Any advice on this from you or other expert here would be appreciated.

Thank you for you assistance.

[lcambron]

Hello,

Release notes for 6.6 states you need at least 6.3.1172.4
Release notes for 6.3.1172.4 states you need at least 6.3.1172.0
Release notes for 6.3.1172.0 states you need at least 6.2.1599.6

So that is your upgrade path.
You can do this using the .pkg files or re-image the Device directly with the latest using the .bin file (You must backup the configuration since it will be wipe out).

Regards,

Felipe.

Remember to rate useful posts.

[IshinAdmin]

Felipe:

Thank you for your reply.

I will perform the upgrades and the apply the patch as you suggested this weekend.

I appreciate you prompt and concise replies.

Best regards

Ishinadmin